Warehouse Operations Manager

About eShipping Distribution Services

eShipping Distribution Services is the warehousing and distribution arm of eShipping LLC, supporting customers across the country with modern, efficient 3PL solutions. Our teams work hands-on in fast-paced warehouse environments that play a critical role in moving products from production to store shelves and directly to customers' doors. We partner with manufacturers, importers, exporters, wholesalers, and transportation providers, offering customized warehousing, fulfillment, and distribution services designed around each customer's needs.

Our nationwide footprint, advanced technology, and dedicated account teams allow us to operate at scale while maintaining a strong focus on safety, compliance, and operational excellence.

At eShipping Distribution Services, our people are at the center of what we do. We value teamwork, accountability, and continuous improvement, and we take pride in creating a workplace where employees can grow their skills, take ownership of their work, and see the real impact of what they do every day.

Position Summary

The Warehouse Operations Manager is responsible for the overall success of warehouse operations through the accurate and safe receipt, storage, retrieval and timely dispatch of customer products and goods. This role is focused on providing our customers an exemplary level of service by driving inventory accuracy, warehouse organization, task-prioritization, and staff leadership.

Warehouse Operations Managers must understand and aid in implementing processes that will drive profitability and enhance margins, including the management of labor, space and equipment. The role is also responsible for the management and supervision of associates and is also involved with personnel issues such as the recruitment, training and discipline of staff. This role will also oversee, and when necessary, involve themselves in, various picking, packing and distribution activities.

This leader is also accountable for maintaining and building a culture that exhibits a high-level of professionalism among personnel, while ensuring workplace health and safety requirements are met, and takes responsibility for the overall security of the building and product/goods.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Motivating, organizing, and encouraging teamwork within the workforce to ensure set productivity targets are met

• Training staff and monitoring their performance, progress, and service levels

• Partner cross-functionally to mobilize resources and align around the common goal of obsession with superior customer service

• Overseeing customer inventories, monitoring orders and processing shipments

• Ensuring quality, delivery and budget objectives are met

• Continuously drive profitability and generate revenue by identifying and eliminating non-value-added activities and recognizing missed opportunities

• Assists in the development of, and ongoing recommendations for, warehouse design by planning layout, product flow, and product handling systems, evaluating, and recommending new equipment

• Develops and provides ongoing recommendations for warehouse operations system improvements by analyzing process workflow, manning and space requirements, and equipment layout; subsequently implements applicable changes

• Assess, analyze, and interpret quantitative and qualitative metrics to determine current and future state of warehouse productivity and determine improvement opportunities

• Producing regular reports and statistics on a daily, weekly, and monthly basis

• Responsible for monitoring and ordering warehouse and office supplies

• Responding to and dealing with customer communication by email telephone

• Briefing staff on the issues for that particular day

• Manage on-site visits for current and potential customers

• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Responsible for creating and maintaining an orderly and clean environment

• Other duties as assigned

Required Skills and…