Assistant Store Manager - Account Retention Bilingual

Voted One of the Best Places to Work in PA for 2022, 2023, 2024 AND 2025!!

We are seeking a highly motivated and experienced Assistant Store Manager to help lead the daily operations of our retail location. The ideal candidate will bring a passion for delivering exceptional customer service, a strong track record of achieving sales goals, and outstanding leadership abilities. This role is responsible for partnering with our Store manager to ensure all aspects of store performance—including staffing, training and development, sales growth, account retention, and operational excellence are met.

3 Weeks Paid Time Off

Monthly Profit-Sharing Bonus

Medical, Dental and Vision Insurance

Employee Discounts

Loyalty Rewards

Bilingual candidates may qualify for additional pay based on business needs and proficiency.

Our Core Values:

• “We Serve Others”
  We are passionate about what we do, why we do it, and who we do it for. We are committed to improving the lives of all employees, customers, and business partners, helping them achieve their personal and professional goals. We create meaningful experiences for our employees and customers.
• “We Do What It Takes”
  Continuous improvement is our mindset, and we believe that creativity and innovation is everyone’s responsibility. We find ways to say “Yes” by offering “win-win” options that benefit all employees, customers and business partners.
• “We Own It”
  We are responsible for our actions, and we own our results both positive and negative. We provide open and honest feedback and learn from our experiences, always looking to improve our current situation.

Responsibilities:

• Strict adherence to our Company Core Values & Vision Statement expectations.
• Full compliance with all applicable policies and procedures, including full compliance with the Fair Debt Collection Practices Act (FDCPA) and regulations related to payment collection, inventory control, and customer service.
• Establish and maintain customer contact through phone calls, text messages, letters, emails, field visits, and other approved channels, with a primary focus on outbound calls and outreach to references, landlords, and neighbors as needed.
• Plan and execute daily field visits and coordinate delivery schedules based on product type, pickup location, and staffing availability.
• Review customer payment histories to verify due dates, develop tailored strategies, and manage expired accounts to ensure timely payments.
• Accurately document all customer account activity, including payment plans, commitments, and communications, while ensuring confidentiality and data security.
• Maintain professionalism and clear communication with customers and team members, particularly in high-stress or field-based situations and ensure the safe use of communication devices while mobile.
• Collect and receipt payments accurately in the field.
• Maintain consistent pricing and signage according to merchandising standards and ensure all returned merchandise is refurbished per company guidelines.
• Ensure cleanliness and upkeep of store facilities, including maintaining clean and stocked bathrooms, the front counter, and inspecting company vehicles per schedule.
• Support cross-functional duties in sales, operations, and customer service as needed to meet team and business objectives.
• Meet or exceed company targets for account retention, customer satisfaction, collections, and field visit effectiveness.
• Ability to understand, follow, and explain account retention processes effectively.
• Comfortable conducting fieldwork and interacting with customers in person.
• Perform other duties as assigned.

Leadership Duties:

• Should have at least one year of prior management experience supervising a team of 1–3 employee
• Plan, delegate, and monitor Account Retention tasks, assist with daily task lists, and use reports to identify accounts requiring follow-up.
• Provide leadership by assigning and monitoring tasks, offering feedback, and training new team members in Account Retention best practices to ensure consistency and alignment.
• Oversee store operations in the absence of the Store Manager, communicate concerns as needed, and support the effective execution of Account…