EMS Dispatcher

Job Details

• Job Location:
  
  Harrison, AR 72601
• Position Type: PRN
• Job Shift: Varies
• Job Title:
  
  EMS Dispatcher — Emergency Medical Services

Be the calm voice that sends help. As an EMS Dispatcher, you’ll answer emergency and non-emergency calls, dispatch appropriate resources, and provide pre-arrival instructions—coordinating across teams to ensure timely response.

Intake calls for medical assistance, deploy EMS units per protocol, operate multiple communication systems, and document all activity accurately.

• Receive and prioritize emergency/non-emergent requests; dispatch resources per policy.
• Use radio/phone/CAD professionally; follow communication procedures and etiquette.
• Maintain preparedness, mentor new team members, and keep the center clean and organized.

• High school diploma or GED; current American Heart Association BLS.
• Obtain Emergency Medical Dispatcher (EMD) certification through IAED within 4–6 months (initial course/testing funded with work agreement).

• 1+ year emergency dispatch or prior NARMC EMS experience.

• Full-time; 24/7 center with rotating days/nights/weekends/holidays.
• Competitive hourly pay; shift differentials where applicable.

• High-trust team, strong protocols, and robust training.
• Real impact on community safety with growth in EMS communications.

• Multiple health plan options (PPO and HDHP) with coverage through NARMC Domestic Network and Cigna Health Plan.
• Dental and vision coverage through Delta Dental and Delta Vision of Arkansas.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) available.
• Basic life insurance and AD&D are provided at no cost; voluntary life options available.
• Short-term and long-term disability coverage offered.
• Accident and critical illness insurance through Lincoln Financial.
• 401(k) retirement plan with up to 3.5% company match, vested over 5 years.
• Paid Leave Bank (PLB) and Extended Illness Bank (EIB) with accrual based on service years.
• Employee Assistance Program (EAP) and First Stop Health 24/7 counseling services.
• Air Med/Mercy Life Flight membership for eligible staff and families.
• On-site wellness center and discounted membership at Planet Fitness.
• Tuition reimbursement and support for continuing education.
• Employee referral bonuses and internal promotion opportunities.
• Pet insurance and identity theft protection are available.