Sr Spec-Customer Service

POSITION OVERVIEW

Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.

This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

• High school diploma or GED.
• Eighteen (18) months experience in the specialty Customer Representative position.
• Extensive knowledge of Fed Ex tracking systems and interpersonal skills.
• Excellent written and verbal communication skills.
• Detail oriented.
• Proven ability to effectively negotiate sensitive customer issues.
• Microsoft Office proficiency.
• Skill at using mental reasoning or research to gain insight into or solve problems.

• Hours may vary due to operational need.

Pay:

Starting Rate of Pay: $18.31 / hour

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

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Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.