Teller, Customer Service​/HelpDesk

Summary

Under the supervision and guidance of the assigned manager the Teller accepts and processes transactions from the bank’s customers by personal contact, mail, and night deposit. The incumbent identifies customer needs and refers them to product specialists. The Teller gains knowledge of other areas in the bank and by cross‑training to provide an expected level of exceptional customer service.

• Contribute to achievement of branch sales goals by engaging customers in discovery conversations to determine their product needs and referring customers to the appropriate product specialists.
• Deliver consistent exceptional customer service by displaying sincere, outgoing, and aggressive friendliness. Smiling, acknowledging every customer, introducing yourself, making eye contact, and thanking the customer are all examples.
• Accurately accept and process customer teller transactions. Adhere to bank policies and procedures, including customer identification program.
• Cash checks and withdrawals up to authorized limits; request authorization for transactions above assigned limits. Process branch and/or teller capture.
• Prepare daily settlements of teller cash and proof transactions.
• Explain policies and procedures to customers as applicable.
• Balance cash drawer to transactions daily.
• May open new accounts if successfully completed FSR training.
• Understand and comply with bank policy, laws, regulations, and the bank’s BSA/AML Program. Complete compliance training and adhere to internal procedures and controls; report violations or suspicious activity.

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank’s overall operation.
• Promote professionalism at all times.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED) required.
• Sales experience, cash handling, customer service, bank, or other financial service provider experience preferred.

• Arrive at work on time; maintain regular attendance.
• Work cooperatively with other co-workers regardless of personality, presence or communication style.
• Provide cordial customer service regardless of customer personality, presence or communication style.
• Perform several tasks at once and in a stressful atmosphere.
• Rotate job tasks and work overtime occasionally.
• Greet others cordially and coordinate multiple and changing priorities.
• Verbal communication with all associates.
• Operate telephone, scanner, copier and fax machines.
• Move from department to attend meetings.
• Operate personal computer keyboard to create reports, schedules and documentation.

The role requires standing, walking, sitting, speaking, hearing, reaching, stooping, kneeling, crouching and occasionally lifting or moving up to 52 pounds. Vision abilities include close, distance and color vision and the ability to adjust focus.

The noise level is usually moderate.

1402 Hwy 62-65 N Harrison, AR 72601.

$15.80 - $19.70 per hour.

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit