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Customer Service Process Engineer — Call Center Ops
Job in
Harrison, Boone County, Arkansas, 72602, USA
Listed on 2026-07-18
Listing for:
FedEx Freight
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Fed Ex Freight is seeking a Customer Service Project Engineer to support planning center reviews, analyze operating performance, and revise productivity targets amid product, service, or technology changes. The role includes time-and-method studies to establish standards for customer contact departments and requires proximity to Harrison, AR, or Memphis, TN locations.
The position emphasizes developing call center procedures, ergonomic layouts, and workforce optimization while ensuring compliance
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