Retail Banker

Job Details

• Job Location:
  
  Harrison Branch - Harrison, AR 72601
• Position Type:
  Full Time
• Education Level: High School
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Banking
• Job Title:
  
  Retail Banker I
• Reports to:
  
  Bank Manager
• FLSA Status:
  Non Exempt (hourly)

The Retail Banker I is an entry-level position that interacts with numerous customers daily. The role involves processing deposits, withdrawals, and related cash transactions, as well as safeguarding large amounts of cash and identifying customers’ potential needs for additional deposit-related services. The Retail Banker assists both existing and prospective customers while ensuring accurate and efficient handling of all financial tasks.

• Provide prompt, courteous customer service in all verbal and written communications.
• Handle paying and receiving responsibilities, including:
  • Process deposits, withdrawals, and loan payments.
  • Cash checks and issue cashier’s checks and gift cards.
  • Operate coin machine, currency counter, and Teller Cash Recycler (TCR).
  • Handle vault transactions.
  • Enroll customers in Online Banking and Xpress Deposit.
  • Perform balancing procedures and encode image work.
• Manage miscellaneous responsibilities, such as:
  • Bank opening and closing procedures.
  • Print statements, enter address changes, and order checks.
  • Assist customers via phone and place holds.
• Maintain awareness of fraudulent or suspicious transactions and comply with BSA, CTR, and SAR regulations.
• Perform additional tasks requested that relate to the bank’s functions.

High school diploma or general education degree required. Cash handling experience preferred; previous banking, sales, and customer service experience highly desirable.

• Effective communication in English (written and oral) with customers and team members.
• Accurate and efficient handling of cash transactions.
• Professional, friendly, and courteous demeanor.
• Effective listening and problem‑solving skills.
• Sound reasoning and judgment.
• Ability to maintain confidentiality.
• Proficiency with all necessary software applications and Microsoft Office.
• Strong interpersonal communication skills with all levels of bank staff.

• General office environment.
• May be required to work extended hours.
• Periodic travel.
• Reasonable accommodations may be made for individuals with disabilities.

• Ability to sit or stand for extended periods.
• Ability to lift up to 50 pounds.
• Requirement for fine motor skills.