Physician Practice Receptionist - Full Time - Urgent Care

At North Arkansas Regional Medical Center (NARMC), we are committed to delivering high-quality, compassionate care to our community. As a mission-driven, independent healthcare organization, we value collaboration, innovation, and continuous learning. Our team-oriented culture fosters support at every level, empowering employees to thrive professionally and personally.

Job Summary We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.

Key Responsibilities Greet and check in patients upon arrival; register them in ECW and Meditech.

Collect and enter patient demographic, insurance, and emergency contact information.

Explain clinic policies, payment expectations, and appointment procedures.

Collect co-pays and outstanding balances; post payments and issue receipts.

Prepare patient charts, including progress notes and super-bills.

Schedule and confirm patient appointments and provide co-pay reminders.

Enter charges into the system for billing and coding purposes.

Verify Medicaid eligibility and process referrals and PCP assignments as needed.

Process and scan incoming mail, including insurance checks and remittance advice.

Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.

Prepare daily/monthly reports, balance the cash drawer, and process deposits.

Assist with lab registrations, chart preparation, scanning, and record updates.

Serve as a backup for phone coverage, front window check-ins, and customer service.

Support nurses with pharmacy faxes and help manage daily filing and documentation.

Act as the point of contact for the Follow-Up Department.

Perform other duties as assigned by the Clinic Manager.

Job Qualifications

Required:

High school diploma or GEDClerical, typing, and computer proficiency

Ability to read, write, speak, and understand English Excellent communication and customer service skills

Preferred:

Coursework or experience in business or office operations

Previous experience in a medical office or clinic front desk role Compensation & Schedule Competitive hourly pay based on experience

Full-time opportunities available with varied clinic hours

Why Join UsBe the welcoming face of our physician clinics

Join a compassionate and patient-centered care team Build your career in a supportive, community-focused healthcare environment

Benefits Overview Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna Dental and vision coverage via Delta Dental & Delta Vision Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
Basic and voluntary life insurance options

Short- and long-term disability plans

Accident & critical illness insurance through Lincoln Financial
401(k) retirement plan with up to 3.5% company match

Paid Leave Bank (PLB) & Extended Illness Bank (EIB)
Employee Assistance Program (EAP) & First Stop Health 24/7 counseling

AirMed/Mercy Life Flight membership for eligible employees

On-site wellness center & discounted Planet Fitness membership

Tuition reimbursement & education assistance

Employee referral bonuses and advancement opportunities

Pet insurance and identity theft protection

Employee discounts on prescriptions, cafeteria meals, gift shop items, and more

If you're passionate about patient care and thrive in a fast-paced clinic environment, apply today to join our team as a Receptionist at NARMC’s Physician Clinics!
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