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Lead Security Ops Center Agent

Job in Harrison, Boone County, Arkansas, 72602, USA
Listing for: FedEx Freight
Full Time position
Listed on 2026-02-16
Job specializations:
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 28.08 USD Hourly USD 28.08 HOUR
Job Description & How to Apply Below

Overview

POSITION OVERVIEW:

Work with Security Ops Center Agents on all day-to-day activities related to the job.

Responsibilities
  • Work with Security Ops Center Agents, conduct daily briefings and end-of-shift reports, review incident logs for accuracy
  • Ensure adherence to Standard Operating Procedures (SOPs) for incident response, documentation and escalation
  • Act as first point of escalation for complex or high-priority incidents
  • Monitor perimeter detection systems, voice-down technology, gate and visitor management platforms and alerting systems
  • Monitor social media platforms for threats to employees/assets and initiate response as deemed necessary according to policy and procedure
  • Coordinate with appropriate defined employees, leadership, departments and external agencies during emergencies
  • Assist field security to support investigations by researching and providing information and timelines
  • Comply with all applicable laws/regulations, as well as company policies/procedures
  • Perform other duties as required
  • Disclaimer:
    This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

    Qualifications
    • High School Diploma or General Education Diploma (GED) plus three (3) years' of administrative support experience
    • Experience in security related area, preferred
    • Good interpersonal, time management and organizational skills with ability to multi-task
    • Experience and ability to use Microsoft Office Software, including but not limited to;
      Word, Excel, and Outlook
    • Strong verbal and written communication skills
    • Ability to work independently and as a team member
    • Must complete required training and obtain certifications
    • Knowledge of incident management systems and reporting tools, preferred
    • Proficiency with security technologies (VMS, access control, visitor management, mass notification systems), preferred
    • Experience with workplace violence and/or corporate security investigations, and compliance standards, preferred
    Working Conditions
    • Some travel may be required
    • Weekend on-call rotation may be required

    Preferred Qualifications:

    Pay Transparency:

    Pay:

    Additional Details: Starting Rate of Pay: $28.08 / hour

    Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

    • Know Your Rights
    • Pay Transparency

    If you have a disability and you need assistance in order to apply for a position with Fed Ex Freight, please call  or e-mail at AD

    Fed Ex Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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