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Tier 2 Support Specialist
Job in
Harrison, Boone County, Arkansas, 72602, USA
Listed on 2026-05-30
Listing for:
Insight Global
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Job Description
- 2+ years of experience in a technical support, service desk, or security support role.
- Strong experience working with ticket/work order systems (Service Now preferred).
- Hands‑on experience supporting badge provisioning, access control systems, or identity/access management tools.
- Ability to troubleshoot and resolve issues independently while following strict security procedures.
- Strong communication skills and ability to collaborate across technical and non‑technical teams.
A client/employer of Insight Global is seeking an experienced and detail‑oriented Tier 2 Technical Support Specialist. This role serves as an escalation point for Tier 1 support, responsible for troubleshooting and resolving more complex security, access control, and identity‑related issues across enterprise systems. The Tier 2 Specialist will ensure timely resolution, proper escalation, and accurate documentation while supporting a highly regulated, fast‑paced environment.
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