Information Technology Support Specialist

Hire Works is seeking an IT Support Specialist I / II to provide technical support to end users in a fast-paced business environment. This role is responsible for troubleshooting hardware, software, network, and user access issues while delivering exceptional customer service. The successful candidate will support desktops, laptops, mobile devices, Microsoft 365 applications, and enterprise systems while assisting with technology projects and continuous improvement initiatives.

The position may be hired at either the Level I or Level II designation based on experience, technical expertise, and ability to work independently.

• IT Support & Help Desk
• Serve as the first point of contact for end-user technical support requests.
• Respond to and resolve support tickets, service requests, and technical issues in a timely manner.
• Troubleshoot hardware, software, printer, network connectivity, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, mobile devices, and related equipment.
• Support Microsoft 365 applications including Outlook, Teams, One Drive, SharePoint, and Office applications.
• Assist users with password resets, account management, and access requests.
• Document troubleshooting steps, resolutions, and system changes within the ticketing system.

• Create, modify, and disable user accounts in Active Directory and other business systems.
• Support onboarding and offboarding processes including equipment deployment and account setup.
• Assist with software deployments, updates, patches, and system upgrades.
• Monitor system performance and elevate complex issues as necessary.
• Maintain inventory records for IT assets and equipment.

• Participate in IT projects including hardware refreshes, software implementations, and office moves.
• Assist in developing technical documentation, user guides, and knowledge base articles.
• Recommend process improvements that enhance system performance and user experience.
• Cross-train with other IT team members to support departmental coverage.

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 2-5 years of IT support, help desk, or desktop support experience.
• Basic understanding of Windows operating systems, Microsoft 365, and networking concepts.