IT Service Management Advisor
Listed on 2026-07-27
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IT/Tech
IT Support, IT Project Manager, IT Business Analyst, Systems Administrator
The largest LTL carrier in North America is looking for an IT Service Management Advisor. This organization is currently building an internal IT Service Management (ITSM) organization to support critical business and technology operations. This team will work alongside application development, infrastructure, and support teams to drive incident resolution, improve service delivery, and ensure operational excellence across key business portfolios. This role serves as a central point of coordination for incident management and service operations, partnering with multiple technical teams to identify issues, prioritize work, and drive resolution outcomes.
REQUIRED SKILLS AND EXPERIENCE
4 years of experience in a Tier 2/Tier 3 IT operations, IT support, service management, incident management, or related disciplines Service Now Platform Experience managing incident queues, ticket workflows, and service-related escalations. Strong communication and stakeholder management abilities. Resolve incidents within established SLAs, with a target resolution timeframe of 24–48 hours. Ability to coordinate multiple work streams and collaborate across diverse technical teams.
NICE TO HAVE SKILLS AND EXPERIENCE
Bachelor's Degree Hands-on experience with Jira. ITIL Certification Program or project coordination experience ITSM, Incident Management, Problem Management, or Service Desk experience
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