Back of House Director @ Harrison Square; QSR Leadership

Back of House Director @ Chick-fil-A Harrison Square (QSR Leadership Experience Required)

To glorify God by being a faithful steward of all that is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A.

To be the world’s most caring company.

To deliver care to every guest, all day, every day.

Teachable Spirit I Integrity I Humility I Positive Mental Attitude I Reliability

The primary role and responsibility of the Back of House Director is to bring full leadership, management, and support to the following business success factors as they relate to kitchen operations:
People, Quality & Customer Experience, Sales & Brand Growth, and Financial Return. This position requires a BOH Director who is responsible for ensuring that we deliver safe and delicious food served by kind people.
This candidate shares vision and shared ownership and responsibility of the business.

• Team Building: The BOH Director is responsible for leading a cohesive team of managers, team leads, trainers, and team members. It's important to foster a culture where employees feel appreciated, respected, and recognized for their contributions.
• Training and Onboarding: The director partners with the Training Director to ensure that new hires are trained properly, receive constructive feedback, and are integrated into the team seamlessly. They set the tone for each shift and act as a role model.
• Mentorship: Mentoring is a huge part of this role. The director is expected to guide the BOH team members on their culinary journey, helping them grow both professionally and personally.
• Consistent Development: Regular feedback, biannual performance evaluations, and consistent training opportunities ensure that the team remains engaged and on track for growth. The director must identify potential talent gaps and communicate these to HR to fill positions promptly.

• Food Safety: Ensuring that food safety is the top priority is a critical responsibility. The director ensures all team members follow hand-washing protocols, temperature tracking, product rotation, and other food safety guidelines.
• CEM Goals: The director works to meet Chick‑fil‑A’s Great Food, Fast and Accurate Service, and Genuine Hospitality goals by monitoring key areas like taste, temperature, and portion sizes while ensuring customer throughput is maximized.
• Customer Focus: The director must be proactive and quick to resolve any operational or guest concerns, while maintaining a calm and focused demeanor in high‑pressure situations.

• Support Marketing Initiatives: The BOH Director collaborates with the Marketing Director to implement promotions like Mobile Mondays and ensure that kitchen operations can support marketing strategies without compromising quality or customer experience.
• Promotions & Staffing: Aligning marketing events with operational capacity is key. The director ensures that there are enough staff, products, and supplies to execute promotions and seasonal events.
• Communication with Marketing: If operational constraints arise due to marketing initiatives, the director is responsible for communicating these issues promptly with the Marketing team.
• The director manages inventory, including ordering supplies, tracking food costs, and minimizing waste. They work to keep food cost within +/- 0.1% variance.
• The director is tasked with maximizing kitchen productivity and ensuring that labor costs are kept within company goals. This includes scheduling efficiently to avoid overstaffing or understaffing, and reducing unnecessary labor costs by optimizing kitchen layout.
• Tracking actual vs. scheduled hours
  , managing the ordering of truck deliveries, and overseeing End of Month processes are all key tasks for the director to maintain strong financial returns.

• Operational Excellence: The director ensures that the BOH operations are executed efficiently and meet Chick‑fil‑A standards. They must lead by example, setting the pace and energy for each shift, maintaining high urgency while ensuring quality standards are never sacrificed.
• Problem‑Shooting: In an…