Part-Time Fan Representative

Red Bull New York (RBNY) is a Major League Soccer club based in New Jersey. The Fan Experience Representative is a part‑time position working all game‑day hours and events at Sports Illustrated Stadium.

The primary function of the Fan Experience Representative is to provide the highest level of customer service to all fans in attendance on match‑day and non‑Red Bull matches/events. The role serves as one of the first points of contact with fans and acts as an extension of the Member Services department.

• Engage with fans and provide accurate information about Red Bull New York and Sports Illustrated Stadium
• Provide a high level of customer service, using problem‑solving skills and effective communication with fans
• Maintain a proactive, high‑energy attitude when interacting with fans
• Represent the Red Bull organization on match‑ and event days
• Create a fun experience through positive fan interactions
• Assist various departments upon request on match/event days
• Assist with in‑match promotions/experiences for the Sales/Service departments as well as Red Member events and Sales events/initiatives

• High school diploma required
• Previous customer service experience is a plus
• Excellent customer service and communication skills
• Proactive, high‑energy attitude toward fan interactions
• Strong initiative, work ethic, and ability to work independently
• Capacity to communicate positively with guests to establish their needs efficiently and courteously
• Ability to work evenings, weekends, and holidays
• Bi‑lingual is a plus
• Knowledge of Red Bull New York and Major League Soccer is a plus

Because of the cyclical nature of the entertainment industry, assigned hours may vary to reflect our needs (including nights and weekends). The hourly rate for this position is $16 per hour, subject to change.

Red Bull New York is an equal‑opportunity employer and will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or any other classification protected by law.