Room Attendant (Part-Time

Looking for an exciting opportunity to join a premier hospitality organization that enriches the lives of guests and employees alike? Look no further than
Ironwave Hospitality
! We are seeking a part-time
Room Attendant
to join our team.

The Room Attendant will provide cleaning, maintenance, and support in maintaining the hotel’s positive appearance. The Room Attendant is responsible for ensuring that all areas of the hotel, both interior and immediate exterior, are properly cleaned, and that guest rooms meet the high standards expected at the property. The hotel team takes pride in upholding a high level of professionalism and service that guests have come to enjoy and will rely on the Room Attendant staff to help meet guest expectations.

Occasionally, the Room Attendant may also assist with guest check-ins and check-outs.

Rate: $20.25 p/h

Responsibilities include but are not limited:

• Overall
  • Ensure the efficient and effective cleaning and maintenance of the overall property, both interior and exterior.
  • Ensure the smooth running of all daily housekeeping activities.
  • Contribute to a strong culture within the housekeeping department.
  • Continuously improve the standards of housekeeping at the property.
  • Follow any and all housekeeping SOPs and provide feedback and suggestions for areas of improvement.
  • Beware of special situations (i.e. guest vomits in the restroom) and be available to address immediately. Front desk will try to address these situations should housekeeping be unavailable, however, assist to make a decent attempt to immediately resolve this situation when possible.
  • Ensure that senior management are kept abreast of any important information.
  • Relay any guest complaints to the General Manager if necessary.
  • Assist in filing incident reports when necessary. Refer to the standard operating procedure for more details.
  • Arrive to work promptly and on time, ready for work. Friends are not permitted to accompany staff members during work.
  • Do not remove any hotel property from the site – it is prohibited and subject to immediate termination, as well as possible charges.
  • Be aware of the importance of safety and security.
  • Endeavor to always be conscious of safety and security.
  • Always be friendly and courteous to guests.
• Public Areas
  • Ensure that the public areas are being immaculately always maintained.
  • Ensure that the public bathrooms are well stocked, checking the supply stock every hour.
• Back of House
  • Ensure that stock levels of housekeeping supplies (cleaning supplies, linens, cleaning equipment, etc) are properly maintained.
  • Ensure that the laundry is being run efficiently.
• Guest Rooms
  • Delivery daily complimentary breakfast to guestrooms between 7:45am and 8:00am.
  • Ensure that guestrooms are timely and thoroughly cleaned for guest's arrival.
  • Ensure that rooms and their contents are properly always maintained, reporting any and all maintenance issues to the General Manager.
  • Update the room inspector/front desk team with the status of rooms being cleaned and advise when rooms are ready for inspection.
  • Replenish any used supplies in the guestrooms including Nespresso coffee pods, L’Occitane toiletries, paper goods, etc.
• Guest Interaction - Check In & Check Out
  • Should the hotel’s General Manager not be available or on property, you will be required from time to time to check in and check out hotel guests. This will include guests who are pre-confirmed and already on the books, as well as any potential walk-in guests (if rooms are available).
  • Gather all information from guests when booking a reservation, including contact information and credit card information. Handle cash and/or credit card payments appropriately. Advise guests of all fees when booking a reservation. Refer to the appropriate standard operating procedure (SOP) for further details.
  • Complete and initial any registration forms and obtain the guests signature to confirm their rate and acceptance of hotel policies.
  • Escort the guest to their confirmed room, along with their room key and hotel policies sheet for their reference. While in their room, give them a brief tour – noting the bathroom and heated floors, mini refrigerator, Nespresso machine and instructions, television remote, fireplace, and automated blinds.

NOTE:
This job description outlines essential functions and typical responsibilities but is not exhaustive. Additional duties may be assigned by your supervisor as needed.

This description may change at the Company’s discretion and does not create an employment contract. All associates are considered “at will” employees.

U.S. Work Authorization Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.