Branch Banking Client Consultant II - Float - Harrison, NJ

Branch Banking Client Consultant II - Float

Location:

Harrison, NJ 07029.

Job Summary:

Branch Banking–Client Consultant II–Float travels between assigned branches to provide customers with high quality, prompt, and professional financial services. Provides best-in-class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients. Focuses on client management, client retention, and introductions to key bank partners (Mortgage, Business Banking) to ensure our clients have access to experts who can help them achieve their financial goals.

This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.

Pay Range: $17.00 – $25.06 per hour.

Travel required:

Newark, West Orange, Harrison, Upper Montclair, Verona, Caldwell, and Roseland.

• Sales Performance:
  Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non‑interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiatives.
• Client
  
  Experience:
  
  Provide positive client experience by assisting with account questions, problems, and/or complaints and by researching and communicating to resolve matters in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership including Next Gen and marketing campaign lead calling, weekly appointments set, weekly appointments completed, and needs met.
• Risk Management:
  
  Execute all sales, service, and banking transactions accurately and compliantly. Strive for no controllable losses.
• Additional Accountabilities:
  Perform moderately complex special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job, complete required compliance trainings, and maintain compliance with applicable federal, state, and local laws and regulations.

• Required Qualifications:
  • Education:
    
    High School / GED / HiSET / TASC or foreign equivalent.
  • Minimum experience:
    
    4–5 years customer service and sales experience, including in the financial services industry.
  • May require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and RegulationZ (registration can be completed after job entry date).
  • Ability to train and mentor others, including products and platform procedures.
• Preferred Qualifications:
  • Experience in the financial services industry.
  • Experience with using and demonstrating digital products and self‑service technologies.

• Action‑oriented – enjoys working hard, is action oriented, full of energy for challenging tasks, not fearful of acting with minimal planning, aggressively pursues action to achieve results and possesses a sense of urgency.
• Business Acumen – knows products, understands sales process, aware of marketplace strategies and customer motivations, courageous and aspirational to do things differently.
• Approachability – easy to approach and talk to, puts others at ease, warm, pleasant, gracious, patient with interpersonal anxieties, builds rapport well.
• Problem Solving – uses rigorous logic, probes all sources, sees hidden problems, gives honest analysis, does not stop at first answers, good listener and early knower.
• Priority Management – focuses on what is important, eliminates roadblocks, creates focus, uses time effectively, values time, gets more done in less time, attends a broader range of activities.
• Relationship Building – builds and maintains effective relationships with stakeholders, communicates clearly, collaborates proactively, aligns with enterprise goals, builds trusted client relationships, identifies needs and delivers tailored solutions, supports a positive work culture and productive work environment.

No unusual physical exertion is involved.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information:
Benefits.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.