Food & Beverage Lead- Store - First Shift; Mon - Sat - workweek

Overview

The Food & Beverage Lead maintains responsibility for the execution of a safe, clean and stocked food service area of a United Dairy Farmers store. This includes knowledge of food service programs, product offering, equipment and standard operating procedures, as well as the ability to assist other associates in the store with proper knowledge in order to grow food service sales.

In addition to the Food Lead responsibilities, the incumbent is also responsible for providing outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-level manager, through other associates on duty during his or her shift. The food leader follows company policy to ensure the safe and efficient operation of the store as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and all company policies and requirements.

Food Leaders must be legally qualified under applicable state laws to conduct all sales transactions including alcohol and tobacco sales.

• Essential Functions – Food Lead
• Turn on Roller Grill, stock per Production Guide, ensure all products correctly dated and food safe
• Prepares fresh condiments for use utilizing correct food service dating procedures
• Turn on HTG Oven & HTG Warmer, prepare sandwiches per Production Guide & SOPs, and place on warmer ensuring correct expiration times on all products
• Maintains temperature logs for all food service areas, including Dipside
• Maintains product availability for prepared food areas Monday-Friday, 5AM-12PM (HTG Warmer, Roller Grill, deli case)
• Is able to prepare Dipside area in the morning to have ice cream stocked and in proper conditions for guest consumption
• Ensures ordering of Food service Supplies is completed to eliminate Out of Stocks for food service products, condiments, supplies and other components
• Completes wash, rinse and sanitizing activities for all food service smallwares to ensure food safety
• Maintains cleanliness of sales area where food service products are located
• Maintains organization & cleanliness of all food service areas of the store following cleaning SOPs as necessary
• Keeps up to date with all program changes and SOPs
• Works with management to ensure all associates are trained and able to execute all food service programs while on shift

• Essential Functions – Store Responsibilities
• Overall Guest Services:
  Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• Dip Side Guest Services:
  Preparation of shakes/malts, cups/cones of ice cream, sundaes, floats/sodas and "hand-packed" containers
• Efficient Operation of Point-of-Sale (POS) System:
  Properly authorizing and control gas sales, accurately register all transactions, handling coins/currency/credit card transactions/coupons/EBT and making change.
• Stocking Merchandise:
  Keep shelves, displays, cooler and freezers filled and faced, ensure dip cabinet is filled and appears presentable to Guests, ensure proper rotation of stock and check for out of code dates.
• Security:
  Maintain awareness of all Guests in the store/on the lot to minimize shoplifting and gas drive-offs, control cash levels in the register by using proper "drop" procedures, following Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance:
  Ensure the store and parking lot are kept in a safe, clean and organized condition; keep store equipment clean; monitor product and refrigeration equipment temperatures. Ensure bean-to-cup coffee machines are cleaned according to maintenance standards.
• Reporting:
  Accurate completion of time records and the Guest Preparedness Document
• Other duties as assigned by Management
• Ability to speak, hear and understand spoken English well enough to communicate effectively with customers.
• Ability to become Food Safety certified subject to UDF, state food safety regulations.
• Ability to see well enough to operate store equipment, including POS terminal, gas console, check identification documents and to use price book.
• Ability to understand operating instructions for store equipment and to operate all store equipment.

• Other Qualifications
• Ability to prepare Dip Side items using supplies located in the dip cabinets.
• Ability to handle coins, currency, checks, credit transactions, coupons and food stamps, recognize denominations and accurately make change.
• Ability to recognize numbers, count and do arithmetic well enough to complete required records.
• Ability to move merchandise from storage to shelves/displays/freezers/milk box and place for proper display.
• Ability to clean counters and other surfaces.
• Ability to tolerate exposure to temperatures as low as –30 degrees Fahrenheit for at least 2…