Short-Term Rental Coordinator

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Community Development

• Employment Status: Full-Time
• FLSA Status: Non-Exempt
• Experience Preferred: Related experience and/or training relevant to permit administration, code enforcement, regulatory compliance, or municipal government
• Minimum
  
  Education Requirements:
  
  High School Diploma/GED
• Direct Supervisor: Zoning Administrator
• Primary
  
  Work Location:
  
  Various locations both in an office setting and field;
  Occasional evening meetings may be required for appeal hearings or community outreach
• Physical requirements: This is sedentary and agile work requiring the exertion of up to 20 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects. Fieldwork may include inspections in a variety of weather conditions.
• Certification: None

The Short-Term Rental (STR) Coordinator is responsible for managing all aspects of Rockingham County’s Short-Term Rental ordinance. This position oversees the full permit lifecycle—from application intake and interdepartmental review to compliance, monitoring, and enforcement. The Short-Term Rental Coordinator also works with the Board of Supervisors to administer appeals, ensuring that all appeals are processed in a fair, timely, and transparent manner.

An employee in this position may be called upon to do any or all the following essential duties:

• Receive, review, and process Short-Term Rental permit applications for completeness and compliance with ordinance requirements
• Coordinate application review with internal departments (e.g., Planning, Building, Fire & Rescue, Sheriff’s Office) and relevant outside agencies (e.g., Virginia Department of Health, VDOT, etc.)
• Maintain accurate and organized records of all Short-Term Rental applications, permits, inspections, violations, and appeals
• Serve as the primary point of contact for applicants, property owners, and the public regarding Short-Term Rental regulations and permitting procedures

• Conduct site visits and inspections to verify compliance with permit conditions and applicable codes
• Investigate complaints related to Short-Term Rental operations and determine appropriate actions
• Draft violation notices, orders, and related correspondence in accordance with municipal codes and legal standards
• Prepare case files, documentation, and evidence for administrative hearings or court proceedings; provide testimony when required
• Work collaboratively with law enforcement, legal counsel, and other agencies as needed to ensure effective enforcement

• Manage scheduling, staff reports, agendas, and meeting materials for all appeals to the Board of Supervisors
• Provide procedural guidance to the Board and ensure that all actions comply with the Short-Term Rental ordinance
• Maintain official records of decisions and communicate outcomes to applicants and relevant departments

• Track program data, prepare reports, and recommend ordinance or policy updates to improve program effectiveness
• Develop and distribute educational materials, FAQs, and outreach resources to help property owners understand Short-Term Rental requirements
• Promote consistent, fair, and transparent administration of the Short-Term Rental ordinance

• Relevant laws and legal codes related to position scope
• Administrative processes and procedures required to establish and maintain efficient workflows and recordkeeping
• Inspection processes and procedures

• Strong organizational and case management abilities
• Excellent verbal and written communication skills
• Conflict resolution and customer service skills

• Read, analyze, and interpret periodicals, technical procedures, or governmental regulations
• Ability to develop policies and procedures that support the efficient operation of the Short-Term Rental permitting process
• Ability to work independently and collaboratively across departments
• Ability to interpret and apply municipal codes and ordinances
• Must be able to deal tactfully and effectively with a diverse population
• Effectively present information and respond to questions
• Prepare reports, correspondence, and procedure manuals
• Proficiency with database systems and standard office software
• Regular work attendance is required

All applicants must apply online at . Application review will begin as soon as possible.
Position open until filled.

Rockingham County is an Equal Opportunity Employer