Exam and Notetaking Accommodation Coordinator

Working Title: Exam and Note taking Accommodation Coordinator

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt:
Eligible for Overtime

College/Division: Accessibility and Belonging

Department: 100170 - Office of Disability Services

Pay Band: 3

Pay Rate: Pay Range

Specify Range or Amount: $44,000 - $47,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 03/11/2026

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:

• Generous Leave:
Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.

• Comprehensive Health Coverage:
Access high-quality health insurance options that fit your needs.

• Retirement Options:
Plan for your future with retirement benefits through the Virginia Retirement System.

• Employee Well-Being:
Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.

• Tuition Waiver Program:
Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Coordinator manages the daily operations of exam and note taking accommodations across multiple locations, ensuring the accurate implementation of accommodations and adherence to legal and institutional standards. Serving in a mid-level leadership capacity within Disability Services, this role oversees frontline staff, coordinates logistics during routine and high-volume testing periods, supports training and compliance initiatives, and maintains efficient program workflows to deliver reliable, equitable services for students with disabilities.

This is a full-time, in-person role in Harrisonburg, Virginia.

Duties and Responsibilities:

#1:
Daily Operations & Compliance

• Manage daily exam operations across all testing locations and daily note taking accommodation operations, ensuring accommodations are
• provided accurately, consistently, and in compliance with legal standards and departmental policies.
• Coordinate Finals Week logistics, including proctor assignments, room setup, and scheduling, in alignment with the direction of departmental leadership.
• Ensure adequate proctor coverage and resource allocation for all testing sessions, escalating issues to the Assistant Director as needed.
• Monitor and maintain academic integrity within the testing center and satellite rooms, escalating concerns as required.
• Adjust proctor schedule as needed to ensure coverage in alignment with Assistant Director's scheduling framework.
• Assist with testing room allocation, resource optimization, and communication with faculty.
• Collect, track, and enter program data, including issue tracking for Exams and Notes accommodations.
• Maintain routine system workflows and escalate system configuration issues to Assistant Director.
• Create and update content in compliance with federal and state digital accessibility laws (e.g., minimum of WCAG 2.1 Level AA).
• Other duties as assigned.

#2:
Training & Staff Support

• Develop and maintain training materials as needed, and track training completion.
• Provide and coordinate on-the-job training for new ODS Exam & Notes Team Leads and Exam Accommodation Assistants.
• Conduct regular refresher trainings and check-ins with ODS Exam & Notes Team Leads and Exam Accommodation Assistants.
• Assist with updating and maintaining proctor training…