Editorial and Operations Assistant

Location: Harrisonburg, Virginia or remote

In-office or hybrid preferred over fully remote work

Potential for remote work from: GA, IL, IN, KS, MN, MO, OH, PA, VA

Additional US states and Canada will be considered on a case-by-case basis

Time: 40 hours per week, hourly, non-exempt

Monday-Friday, 8 hours plus lunch daily

Daily scheduling is flexible but must include 10am-3pm Eastern Time.

Start Date: Approximately November 1

Starting Compensation
: $17-19 per hour

Reports to: Operations Director

• 403(b) retirement contribution (employer contributes, equal to 8% of employee compensation rate)
• Paid vacation (a minimum of two weeks, dependent upon experience)
• Paid holidays (11)
• Paid sick leave
• Health/dental/vision insurance
• Worker’s compensation, life, and disability insurance

At Menno Media we publish highly readable, thoughtful curricula and books that call readers to follow Jesus in word and deed. We publish resources about Christian discipleship, spirituality, reconciliation, justice, and theology from an Anabaptist perspective, and our products reach a broad spectrum of evangelical, mainline, and Anabaptist readers. Our Menno Media curricula, periodicals, and hymnals reach congregations that share these same affinities, cultivating passion for faith formation and an active life of discipleship rooted in trusting God and following Jesus.

Our Herald Press books support the spiritual life of Christians and inform thoughtful faith and action.

The editorial and operations assistant role is an entry point for those desiring to contribute to the publishing process and is essential for supporting Menno Media's authors and staff.

The assistant ensures accurate and timely processes related to our royalties, contracts, authors, subscriptions, and the customer service tasks that support them. The assistant supports the work of the editorial department through tasks such as processing author royalties, setting up product records, copyright registrations, and managing contract files. The assistant supports positive author relations not only through these tasks which often intersect with our authors, but also through answering their queries, and facilitating other communications with our authors.

The assistant also facilitates the accurate functioning of our subscription orders and quarterly release processes and assists customer service.

• Sets up product and royalty records and assigns product ISBNs.
• Assists royalty processing, including preparation of royalty statement mailings for authors and contributing accurate data entry related to royalty bookkeeping.
• Processes payments for author royalties and contracted contributors.
• Manages digital organization and retrieval of contract files.
• Responds to internal queries regarding details of existing contracts.
• Manages copyright registration processes including Library of Congress submissions.

• Addresses author queries about royalties, contracts, rights, and orders.
• Processes agreements and IRS paperwork for contract writers and editors.
• Maintains contributor and freelancer contact information.
• Coordinates meet-and-greet calls between new authors and internal teams.
• Communicates with authors regarding changes to the status of their rights.
• Processes provision of complimentary copies for authors.
• Prints and mails manuscripts as requested by editors.

• Processes new periodical orders and subscriptions.
• Processes subscription renewal payments and emails out renewal notices.
• Communicates quarterly subscription order data to fulfillment partners.
• Processes orders for comp copies of subscriptions, periodicals, and curriculum

• Provides support to Senior Customer Service Representative in addressing email and phone inquiries, as well as web orders, with a focus on contributors and periodical/subscription processes.
• Provides backup support to Customer Service via order entry for high-volume seasons and vacation coverage.

• Completion of a bachelor's degree or experience in the workforce demonstrating a comparable ability to achieve…