Operations Manager, Constituent Engagement

Working Title:
Operations Manager, Constituent Engagement

State Role

Title:

Administrative and Office Specialist III

Position Type:Full-time Staff (Classified)

Position Status:Full-Time

FLSA Status:Non-Exempt:
Eligible for Overtime

College/Division:Constituent Engagement and Sustained Giving

Department: 100527 - Assoc VP Constituent Relations

Pay Band:3

Pay Rate:Maximum Starting

Specify Range or Amount: $50,120

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:09/23/2026

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?

• Generous Leave:
  Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage:
  Access high-quality health insurance options that fit your needs.
• Retirement Options:
  Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being:
  Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program:
  Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment

The position's core responsibility is to serve as the central manager of all business functions for Constituent Engagement (CE) and departments within CE by providing excellent customer service internally and externally, demonstrating expert organizational skills, prioritizing and managing multiple projects, and championing university systems, policies, and procedures. Provide comprehensive operational, administrative and organizational support to the Assistant Vice President (AVP) and four department heads (Alumni Relations, Annual Giving, Family Engagement, Women for Madison).

• Lead logistics coordination for unit functions and meetings: scheduling, venue selection, agenda distribution.
• Record leadership meetings and unit meetings, and share AI summaries, minutes, and/or action items as directed by the AVP.
• Process and coordinate CE efforts for annual updates of signature sheets, annual reports, curriculum items and any other JMU requests.
• Serve as a central point of contact for internal and external stakeholders seeking access to unit leadership (AVP and department heads).
• Spearhead CE student employee committee and lead onboarding.
• Enter all CE wage-employee hours into the central system.
• Serve as the unit’s fixed assets coordinator.
• Provide back-up to departments for purchasing, travel arrangements, and reimbursements.

• Convene cross-departmental users’ groups for Salesforce add-ons (CVENT, Marketing Cloud).
• Support CE departments’ event registrations as needed (CVENT), including pulling reports and managing registration updates.
• Assist with departments’ email communications (Marketing Cloud), including reviewing emails for compliance, adding audiences, and scheduling/sending.
• Maintain CE web pages (Cascade, some Experience Cloud) to reflect current organizational structure, mission, vision, and values, as well as services/collaborations available for campus partners.

• Maintain…