Kia Shop Foreman

About Steven Kia

Steven Kia is part of the Steven Automotive Group, a family-owned dealership organization known for strong leadership, employee development, and a commitment to customer satisfaction. We pride ourselves on maintaining a positive, performance-driven culture where teamwork, accountability, and growth are at the center of everything we do.

We are seeking a Shop Foreman who can lead from the front — someone who combines strong technical expertise with leadership ability to support technician development, maintain shop morale, and drive operational excellence.

The Shop Foreman plays a critical leadership role in the service department, acting as both a senior technical resource and a mentor to the technician team. This individual helps technicians diagnose complex repairs, ensures efficient workflow, maintains shop standards, and supports leadership in building a high-performing service team.

Success in this role means supporting business growth by developing the right people, implementing effective processes, and fostering a shop environment that technicians are proud to be part of.

We are seeking someone who demonstrates:

• Integrity and professionalism in every interaction
• Ambition and a drive for continuous improvement
• Teamwork and collaboration across departments
• Versatility and adaptability in a fast-paced environment
• Strong communication skills with both technicians and customers
• Patience and a coaching mindset when developing team members
• A commitment to maintaining a positive, safe, and productive shop culture

• Lead by example with professionalism, strong work ethic, and accountability
• Provide technical guidance on complex diagnostics and repairs
• Mentor and coach technicians through hands-on support and training
• Foster continuous learning, skill development, and team collaboration
• Maintain a positive, safe, and motivating shop environment

• Ensure fair and effective job dispatch based on technician skill level
• Help maintain promise times and shop productivity standards
• Ensure accurate repair documentation and warranty compliance
• Maintain special tools, equipment, and inspection station readiness
• Monitor shop cleanliness, safety, and organization

• Assist with technician hiring, onboarding, and performance evaluations
• Help set individual technician goals including hours, training, and performance metrics
• Evaluate technician strengths and development opportunities
• Lead technician meetings covering manufacturer updates, goals, and performance feedback
• Monitor shop productivity and performance daily

• Provide daily technical assistance and troubleshooting support
• Ensure training certifications (ASE, manufacturer, Ethos, etc.) remain current
• Support proper documentation for warranty and customer-pay repairs
• Verify quality through reracks and inspections
• Coach technicians through one-on-one sessions and team engagement activities

• Assist advisors and technicians in explaining complex repairs to customers
• Help manage workflow expectations and communicate delays when necessary
• Participate in customer ride-alongs when diagnosis clarification is needed

• Learn internal processes, goal-setting methods, and workflow systems
• Begin participating in reracks and technician coaching
• Host technician meetings and engage with the team regularly
• Monitor daily productivity and shop performance

• Increase involvement in reracks and technician performance reviews
• Assist in setting monthly technician goals
• Review customer feedback and operational efficiency
• Continue coaching and development initiatives

• Maintain ongoing leadership responsibilities
• Evaluate technician strengths and development needs
• Optimize dispatch processes if needed
• Continue coaching and team performance improvements

• Strong automotive diagnostic and repair experience required
• Prior foreman, team lead, or senior technician experience preferred
• Excellent leadership, coaching, and communication skills
• Strong…