Operations & Systems Manager, Corporate and Foundation Relations

Operations & Systems Manager, Corporate and Foundation Relations General Information

The Operations & Systems Manager for Corporate and Foundation Relations is a member of the Philanthropy and Engagement division. The Operations & Systems Manager reports to the Senior Director of Corporate and Foundation Relations. All duties are carried out in accordance with the policies and procedures of Philanthropy and Engagement, the Development Office, and the Office of Corporate and Foundation Relations.

The Operations & Systems Manager provides operational leadership and infrastructure support for the Corporate and Foundation Relations unit, ensuring that the systems, data, and processes enabling corporate and foundation engagement are accurate, efficient, and aligned with institutional strategy. The Operations & Systems Manager serves as the primary administrator of the JMU Corporate Partnership Hub, supporting the platform’s growth as the central coordination point for engagement teams, relationship managers, and cross‑campus collaboration.

The position also supports prospect development efforts, maintains data integrity across systems, and oversees operational processes that are foundational to the success and scalability of CFR’s work.

• Serve as the primary administrator for the JMU Corporate Partnership Hub (Microsoft Teams platform), including structure, permissions, organization, and ongoing maintenance.
• Ensure the Hub functions as the central system for coordinating corporate engagement activity across campus.
• Support Relationship Managers and engagement teams in effectively utilizing the platform for communication, tracking, and collaboration.
• Maintain consistency in how engagement teams document activity, manage opportunities, and share information.
• Participate consistently in engagement teams, providing operational support, ensuring alignment with Hub processes, and reinforcing consistent use of systems and tools.
• Identify opportunities to improve Hub usability, adoption, and effectiveness across the institution; flag gaps and recommend solutions to the Senior Director.

• Conduct prospect research for corporate partners and private foundations in close partnership with the Office of Prospect Development to support pipeline development.
• Assist in identifying and qualifying new opportunities aligned with institutional priorities using funding databases and digital research tools.
• Maintain organized and up-to-date prospect and opportunity records in coordination with the CFR team across Affinaquest (Salesforce) and the Corporate Partnership Hub.
• Support the tracking and movement of opportunities through defined pipeline stages and flag stalled prospects for the CFR team.

• Coordinate data entry, tracking, and reporting in Affinaquest (Salesforce) and the Corporate Partnership Hub.
• Ensure consistency, accuracy, and integrity of corporate and foundation engagement data across platforms.
• Develop and maintain reports, dashboards, and analytics related to engagement activity and pipeline performance; distribute to the CFR team on a regular cadence.
• Document and maintain processes for data sharing, tracking, and reporting to ensure continuity and scalability.
• Maintain the grants and proposal calendar, tracking all submission and reporting deadlines across CFR activity and sending proactive reminders to the team.
• Track campus partner engagement metrics (workshop attendance, Hub usage, proposal requests) as part of Hub and team reporting.

• Manage CFR office and Madison Trust budget processes, including purchasing, contracts and renewals, reconciliation, and tracking.
• Oversee Madison Trust project accounts, ensuring accurate fund disbursement and tracking in coordination with the Associate Director, Philanthropic Operations, and the JMU Foundation.
• Maintain the CFR and Madison Trust websites in Cascade, publishing approved content provided by the CFR team.
• Manage the CFR team’s digital workspace, including…