Client Services Representative Part-Time Ashby Animal Clinic

Client Services Representative - (Part‑Time) Ashby Animal Clinic

#AAH
1237

Ashby Animal Clinic is looking for experienced part‑time Client Services Representative to join our team!

Ashby Animal Clinic, part of the Suveto network of hospitals, serves the Harrisonburg, Dayton, Bridgewater, and surrounding areas in the beautiful Shenandoah Valley of Virginia. With more than 40 years of experience, the same pet health experts from Ashby Animal Clinic expanded their care to include short and long‑term boarding services, doggie daycare, and grooming in one convenient location.

This position requires a friendly and up‑beat personality, excellent customer service skills, and the ability to work well in a fast‑paced environment while paying attention to details.

We are looking for someone with a great attitude and the desire and drive to do well and is self‑motivated.

The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and look for ways to continually improve the delivery of services to our clients to ensure they are treated with respect and compassion.

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

• High school diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Ability to multi‑task.
• Ability to work well within a team environment.

Our part‑time employees are eligible for benefits such as pet care discounts, 401K with a true match up to 4%, and participation in our Employee Assistance Program.

Ashby Animal Clinic, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and record‑keeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest.

Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.