Dispatch Coordinator

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow up on current projects, and respond to general inquiries about the business.
• Collaborate and assist with other departments as needed.
• Give an estimate of the work that needs to be done based on incoming customer calls and dispatch the work to appropriate teams within the franchise.

• High school diploma/GED (preferred).
• At least 2 years of customer service and/or office-related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail‑oriented.
• Knowledge of the local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

This is a sedentary role in a fast‑paced office environment. Some filing is required, which may involve lifting files, opening filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law.