Customer Service Coordinator
Job in
Harrisonburg, Rockingham County, Virginia, 22802, USA
Listed on 2026-06-26
Listing for:
Stefanini North America and APAC
Full Time
position Listed on 2026-06-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Bilingual
Job Description & How to Apply Below
Title
:
Customer Service Coordinator
Location
: 2031 Deyerle Ave, Harrisonburg, VA 22801
Schedule
:
Monday – Friday, 8.00 hours per day, 40 hours per week.
Client is currently searching for a Customer Service Coordinator to join our Kawneer team in Harrisonburg, VA. This is a temporary 12‑month position with the potential for hire upon successful completion. The role supports order processing, coordination with various departments, and customer relationship management.
In This Role, You Will:- Order Processing and Order Management.
- Review customer orders and purchases.
- Coordinate order status—placing an order in Estimating, Order Entry, and Takeoff statuses.
- Send orders to manufacturing based on standard practices.
- Work with the ordering system and release orders to manufacturing.
- Adjust prices according to established guidelines.
- Interact with customers and Sales Representatives.
- Process, schedule, and adjust orders, product issues, and customer claims.
- Utilize or develop knowledge of product and price book.
- Coordinate with internal resources on projects.
- Competent computer skills, including data entry and proficiency with Microsoft Office (Excel, Access, Outlook).
- Customer service skills with prompt response time and thorough documentation.
- Excellent time management and organizational skills with attention to detail.
- Ability to work in a team environment in a professional office setting.
- Exceptional verbal and written communication skills, ability to follow written and verbal instructions.
- Self‑starter who can multi‑task and excel in a fast‑paced environment with deadlines.
- Construction or architectural industry experience is a plus.
- High School diploma or equivalent (G.E.D.) required.
- Minimum of 2 years’ work experience in a customer service role.
- Associate’s degree from an accredited institution (preferred).
- Commercial or residential construction industry experience (preferred).
This position is in‑person in a professional office environment in Harrisonburg, VA. No travel required.
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