Guest Service Representative

The guest service representative maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check‑in, check‑out, and problem resolution.

$14.50/hour

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

• High‑level customer service skills; strong communication with guests and team members; ability to learn quickly; attention to detail; composure under pressure; excellent phone skills.

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

• This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.

• Health coverage: up to 80% contribution toward individual plans, dental and vision insurance, FSA/HSA options.
• 401(K) plan with discretionary yearly match.
• Paid group term life insurance for select positions, 50% shared cost short‑term disability, optional additional employee paid life insurance.
• Paid time off (PTO) and 7 paid holidays; earned wage access program.
• Employee Assistance Program (EAP) and sobriety support; recovery‑friendly workplace.
• Hotel travel discounts for members; additional benefits may be available based on location.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.