Appointment Coordinator & Customer Outreach Specialist

Appointment Coordinator & Customer Outreach Specialist (Full-Time)

Location:

Harrisonburg, VA | Monday–Friday | 8:00 AM – 5:00 PM

• Commissions
• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Looking for a stable, full‑time position where you can build skills, gain experience, and grow with a supportive team? This is an entry‑level, trainable role—no prior marketing experience is required. We provide full training and will help you develop the skills needed to succeed over time.

At Culligan Water, we’ve been helping families enjoy better, safer water for generations. We’re looking for a friendly, dependable team member who is comfortable speaking with customers on the phone and enjoys staying organized. While this role does involve regular phone communication, it is not high‑pressure sales—our focus is on providing helpful information and scheduling appointments for our Sales Representatives.

• Make outbound phone calls, texts, and emails to prospective customers using a provided script (training provided).
• Schedule appointments for our Sales Representatives.
• Answer incoming customer calls and provide friendly, professional support.
• Confirm and update scheduled appointments.
• Enter and maintain accurate customer and lead information.
• Assist with basic marketing and administrative support tasks.

• Friendly, positive attitude and strong communication skills.
• Comfortable speaking with customers on the phone throughout the day.
• Willingness to learn—this is an entry‑level, trainable position.
• Organized with good attention to detail.
• Basic computer skills (Outlook, Excel, Word).
• Previous customer service or office experience is helpful but not required.

• Full‑time, steady weekday schedule—no evenings or weekends.
• Paid training with ongoing support—we will train and develop you over time.
• No high‑pressure sales environment—focus is on scheduling and customer support.
• Supportive, team‑oriented workplace.
• Be part of a company that helps improve the quality of water for families in our community.

Ready to Apply?

Apply in person at:

1820 Erickson Avenue
Harrisonburg, VA 22801

Please do not call regarding this position.