Dispatch Coordinator

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

SERVPRO of Gaithersburg/Germantown is hiring a Dispatch Coordinator. The Dispatch Coordinator will assist with scheduling a team to customer locations to assess the work that needs to be completed. If you are organized, have outstanding customer service skills, and strive to assist others in their time of need, you could thrive in this environment.

• Dispatch and schedule restoration teams to incoming leads and projects in coordination with the management team.
• Review and maintain the scheduling software so that appropriate teams are routed accordingly.
• Perform detailed and accurate data entry.
• Receive incoming calls about past services, follow up on current projects, and address general inquiries about the business.
• Collaborate and assist with other departments as needed.
• Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

• High school diploma or GED (preferred).
• At least 2 years of customer service and/or office‑related experience.
• Prior dispatch experience preferred.
• Ability to multitask and remain detail oriented.
• Knowledge of local geographical area is preferred.
• Must be knowledgeable in relevant computer applications.

This is a sedentary role in a fast-paced office environment. Some filing is required, which would entail lifting files, opening filing cabinets, and bending or standing as necessary. Applicants must successfully complete a background check subject to applicable law.