Customer Account Specialist
Listed on 2026-07-14
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Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Account Manager, Customer Success Mgr./ CSM
About Lakeside Book Company
Lakeside Book Company is the largest book manufacturer in North America — and we love books. Every title we produce matters, and so does every hand that helps make it. Our people are at the heart of our success, and our mission is simple:
Keep the world reading.
Starting Pay: $50,000–$65,000 annually based on experience
Schedule: Monday - Friday
Hours: 7:30am - 4:00pm
How you will make an impact: This role offers an incredible opportunity for career growth, continuous learning and broad experience. We are looking for new Customer Account Specialists to support our growing business and growing customers.
As our Customer Account Specialist, you will;- Coordinate customer accounts and detailed job plans
- Manage production schedules, order updates, and timelines
- Review purchase orders and support order entry
- Partner with manufacturing teams on materials and scheduling
- Communicate customer expectations and project updates
- Support Sales with pricing, estimates, and RFP requests
- Help drive quality, accuracy, and process improvements
- 2+ years of customer service or account coordination experience
- Prior administrative experience in a fast‑paced environment
- Strong communication and follow‑up skills
- Ability to manage customer expectations and resolve issues
- Excellent organization and attention to detail
- Computer proficiency, including Microsoft Office and Google Workspace
- Printing, publishing, manufacturing, or fulfillment experience preferred
At Lakeside Book Company, safety is more than a rule — it’s part of who we are. We’re committed to creating a workplace where every employee, visitor, and customer. That means staying alert, looking out for one another, and making smart, safe daily choices.
Equal Opportunity Employer
All qualified applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
We’re also committed to providing reasonable accommodations to applicants with disabilities. To request accommodation, please contact
Please note:
This job posting outlines key responsibilities and expectations for the role. Additional duties may be assigned as needed.
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