Ford Service Call Center Representative

About Steven Ford Steven Ford is part of the fast-growing Steven Automotive Group, a family-owned organization committed to accountability, performance, and long-term career growth. As our organization continues to expand, we are building strong teams and investing in employees who want to grow their careers within the automotive industry.

We are looking for a friendly, energetic, and customer-focused Service Call Center Representative to join our growing Service Department.

About the Role As a Service Call Center Representative, you will be the first point of contact for customers scheduling service appointments and inquiring about their vehicle maintenance needs. You will play a key role in creating a positive customer experience by providing outstanding communication, coordinating appointments, and supporting the daily operations of our Service Department.

This position is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and wants to build a long-term career with one of the fastest-growing automotive groups in Virginia.

Responsibilities Answer inbound customer calls in a professional and courteous manner

Schedule, confirm, and reschedule service appointments

Make outbound calls to customers regarding appointment reminders, follow-up, and service campaigns

Respond to customer inquiries and direct calls to the appropriate department when necessary

Maintain accurate customer information within the dealership CRM and scheduling systems

Communicate effectively with Service Advisors and management to ensure a seamless customer experience

Follow up with customers to improve appointment retention and customer satisfaction

Meet daily appointment, communication, and customer service goals

Compensation $45,000 – $70,000+ annually based on performance

Benefits

Medical, Dental, and Vision Insurance
401(k) Plan Paid Time Off Paid Training Employee Vehicle Purchase Program Employee Discounts on Vehicles, Parts, and Service Career Advancement Opportunities Supportive Team Environment Why Join Steven Ford?

Steven Ford is part of the rapidly growing Steven Automotive Group and offers employees the opportunity to build rewarding careers in the automotive industry. We believe in promoting from within, investing in our people, and providing the training and support needed for long-term success.

If you're looking for a customer-focused career with excellent growth potential and the opportunity to make an impact every day, we'd love to hear from you.

Apply today and join the team at Steven Ford!

Equal Opportunity Employer Steven Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other characteristic protected by federal, state, or local laws. We are committed to creating an inclusive workplace where all employees are treated with respect and given equal opportunities to succeed.

Qualifications Previous customer service, call center, BDC, or automotive dealership experience preferred, but not required

Excellent verbal communication skills with a professional and friendly phone presence

Strong customer service skills and the ability to build positive relationships with customers

Comfortable using computers, CRM systems, and dealership software

Strong organizational skills with the ability to multitask in a fast-paced environment

Detail-oriented with excellent time management and follow-up skills

Positive attitude, strong work ethic, and a team-first mentality

Ability to learn dealership processes, service operations, and scheduling procedures

Professional appearance and demeanor

Valid driver's license preferred
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