Teller Part Time

Summary

This position is responsible for greeting and serving customers, conducting the paying and receiving of transactions for customers, cross-selling bank services and performing other related duties and responsibilities.

* This position will float between our Harrisonburg, Bridgewater, and Elkton branches.

• Stay current, maintain superior knowledge and comply with all Farmers & Merchants products and services, policies and procedures.
• Strive at all times to provide superior customer service. Focus on the customer by smiling, calling the customer by name and thanking them as they leave. Provide the same level of customer service to telephone inquiries. Resolve concerns in an efficient and courteous manner. “Own the problem.”
• Develop and maintain the necessary knowledge to identify customer needs in order to promote and sell Farmers & Merchants products and services to potential and existing customers in person, by telephone or by mail. Apply necessary selling and cross-selling skills to the products and services offered by the Bank so as to produce new business and increase Bank revenue. Make referrals to other product areas (investment, mortgage, etc.)
  
  and document on referral track. Achieve individual referral goals.
• Responsible for all cash and negotiable instruments received in the course of daily work, recognizing customer needs and suggesting services.
• Receive checks and cash for deposit, verifies amount, and examines checks for endorsements. Process all transactions in accordance with Bank policies.
• Adhere at all times to check cashing policy and pay out money after verification of signatures and customer balances.
• Process work through the teller capture system in a neat and orderly manner with proper encoding.
• Maintain proper amount of currency and coin in cash drawer. Order daily supply of cash and counts incoming cash.
• Balance cash drawer daily within bank guidelines.

• Starting pay at $20 an hour*

This position is responsible for greeting and serving customers, conducting the paying and receiving of transactions for customers, cross-selling bank services and performing other related duties and responsibilities.

* This position will float between our Harrisonburg, Bridgewater, and Elkton branches.

• Stay current, maintain superior knowledge and comply with all Farmers & Merchants products and services, policies and procedures.
• Strive at all times to provide superior customer service. Focus on the customer by smiling, calling the customer by name and thanking them as they leave. Provide the same level of customer service to telephone inquiries. Resolve concerns in an efficient and courteous manner. “Own the problem.”
• Develop and maintain the necessary knowledge to identify customer needs in order to promote and sell Farmers & Merchants products and services to potential and existing customers in person, by telephone or by mail. Apply necessary selling and cross-selling skills to the products and services offered by the Bank so as to produce new business and increase Bank revenue. Make referrals to other product areas (investment, mortgage, etc.)
  
  and document on referral track. Achieve individual referral goals.
• Responsible for all cash and negotiable instruments received in the course of daily work, recognizing customer needs and suggesting services.
• Receive checks and cash for deposit, verifies amount, and examines checks for endorsements. Process all transactions in accordance with Bank policies.
• Adhere at all times to check cashing policy and pay out money after verification of signatures and customer balances.
• Process work through the teller capture system in a neat and orderly manner with proper encoding.
• Maintain proper amount of currency and coin in cash drawer. Order daily supply of cash and counts incoming cash.
• Balance cash drawer daily within bank guidelines.

• Assist in answering incoming telephone calls for the branch always being prompt and courteous providing quality customer service. Transfer calls promptly, take and deliver messages.
• Balance the…