Customer Service Representative

Customer Service Representative

Job Description

Job Title:

Customer Service Representative - CSRDepartment:
Customer Service

Reports To:

Customer Service ManagerFLSA Status:
Exempt

Location:

The Hub Work Arrangement:
Hybrid Shift /

Schedule:

1st shift

Travel Requirements:
Minimal travel as needed

Employment Type:

Full-time

Role Overview / Purpose and Scope The Customer Service Representative supports day-to-day customer service operations by entering orders, responding to customer needs, maintaining accurate customer account information, and building strong customer relationships. This role serves as a key point of contact for customers through phone and email communication and helps resolve issues by troubleshooting concerns, escalating complaints when needed, and identifying timely solutions.

Key Responsibilities Enter customer orders accurately and timely into company systems.

Respond to customer needs through phone calls, emails, and other communication channels.

Maintain and update customer account details to ensure information is complete and accurate.

Build and maintain strong customer relationships through professional and responsive service.

Resolve customer issues by troubleshooting problems, researching concerns, and identifying practical solutions.

Escalate customer complaints or complex concerns to the appropriate internal team members when needed.

Maintain customer documentation, records, and spreadsheets accurately and consistently.

Communicate effectively with internal teams to support customer needs and ensure follow-through.

Compensation: $55,000 - $65,000

Benefits:
Farmer Focus offers a competitive total rewards package designed to support team members’ health, financial well-being, and professional growth. Available offerings may include weekly payroll, paid time off and sick leave, semi-subsidized medical coverage, dental and vision plan options, a 401(k) plan with company match, education reimbursement opportunities, employee assistance programs (EAP), and internal learning, development, and career growth programs.

All benefits, programs, and offerings are subject to eligibility requirements, plan terms, and company policies, and may be changed, amended, or discontinued by Farmer Focus at any time.

Qualifications Strong communication skills with the ability to interact professionally with customers and internal team members.

Strong problem-solving skills and the ability to troubleshoot customer concerns effectively.

Technical ability and knowledge to learn and use company systems, documentation tools, and spreadsheets.

Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Customer-focused mindset with a commitment to maintaining positive customer relationships.

Organized, dependable, and able to follow through on assigned responsibilities.

New team members must be able to pass a drug, alcohol and background screening post-offer and prior to the start of their employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of their third day of work.

Work Environment, Physical Demands, and Travel The Customer Service Representative works in an office-based customer service environment and regularly uses phones, email, spreadsheets, and company systems to support customer needs. Minimal travel may be required as needed.

This position does not have an Final date to receive applications. Farmer Focus will recruit until the role is filled.

Recruiter and Agency Disclaimer Unsolicited resumes or candidate profiles submitted by staffing agencies, recruiters, or search firms to any Farmer Focus employee without a current written agreement and an active, role-specific request…