UCC Operations Student Assistant - IE

Working Title: UCC Operations Student Assistant - IE

State Role

Title:

Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt:
Eligible for Overtime

College/Division: Student Life and Involvement

Department: 100358 - University Career Center

Pay Rate: Hourly

Specify Range or Amount: $12.77

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 03/02/2026

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

The University Career Center’s mission is to Empower students. Cultivate opportunities. Forge partnerships. Launch careers.

We are seeking an Operations Student Assistant for the  academic school year to provide general office support for about 8-12 hours per week.

Benefits of becoming an Operations Student Assistant

As an Operations Student Assistant, you will serve as the first point of contact at the Career Center, building strong communication and customer service skills in a professional setting.

This role offers the chance to strengthen organization and problem-solving abilities while working collaboratively as part of a team.

You’ll also gain behind-the-scenes insight into the career development process and access resources that can support your own career goals.

Most importantly, the experience you gain in this role will help you build transferable skills that apply to any career path you choose.

• Greet and assist all Career Center guests, including students, employers, and visitors, serving as the first point of contact and delivering professional, welcoming, and responsive customer service.
• Answer incoming calls promptly and professionally, addressing questions and resolving issues efficiently.
• Conduct friendly phone calls to JMU graduates about their career outcomes and accurately record their information (their first job or graduate program after graduation).
• Provide Career Closest support which could include sorting donations, organizing closet and maintaining general upkeep.
• Schedule student appointments with UCC Career Advisors.
• Approve job and internship postings in Handshake.
• Provide administrative support to UCC staff as needed with office projects.
• Provide programmatic support for UCC events such as the Career Fairs.

• Be a full-time student.
• Have availability during business hours 8 am‑5 pm Monday‑Friday.
• Be detail-oriented.
• Be able to work intentionally.
• Be willing to learn new skills required to complete job responsibilities.

As a result of working as Operations Student Assistant, a student will gain experience in the following NACE competencies.

By the end of this role, students will be able to:

• Demonstrate dependability, punctuality, confidentiality, and accountability in daily work (Professionalism).
• Communicate clearly and courteously with diverse stakeholders in person, by phone, and via email (Communication).
• Collaborate with colleagues to ensure smooth office operations and provide support when needed (Teamwork).
• Identify and resolve routine front-desk issues, knowing when to elevate more complex problems (Critical Thinking).
• Accurately use Handshake for scheduling, check-in, or…