Student Case Administrator - Personal Success Programs - IE

Working Title:

Student Case Administrator - Personal Success Programs - IE

State Role

Title:

Institutional Employment/Federal Work Study

Position Type:
Institutional Employment

Position Status:
Part-Time

FLSA Status: N/A

College/Division:
Student Life and Involvement

Department: 300171 - Student Accountability & Restorative Prac

Pay Rate:
Stipend

Specify Range or Amount: $12.77/hour

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 03/25/2026

About JMU:

Situated in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

Student Case Administrators (SCAs) are undergraduate students who conduct one-on-one Individual Accountability Case Reviews for students who are alleged to have violated university policy. In Individual Accountability Case Reviews, SCAs evaluate evidence to determine whether or not the Responding Party is responsible for violating policy and, if applicable, assign outcomes. Student Case Administrators are undergraduate staff members in the Office of Student Accountability and Restorative Practices who participate in staff training and professional development;

assist with various programs, outreach opportunities, and educational programs; and collaborate in the recruitment of volunteers. Student Case Administrators are selected in collaboration with the Student Government Association.

Disclaimer:

There are three types of Student Case Administrators. This position is focused on working with OSARP's Personal Success programs. The other SCA positions focus on working with OSARP's Substance Education programs or OSARP's Restorative Practices. If you are interested in multiple SCA positions, please fill out a separate application for each SCA position.

Duties and Responsibilities:

Demonstrate a commitment to the Office of Student Accountability and Restorative Practices, its mission and its outcomes, and to the value statements of the Division of Student Affairs and the University.

Maintain confidentiality as required by the Family Educational Rights and Privacy Act regarding the non-disclosure of educational records; maintain confidentiality of other sensitive information.

Hear cases for students alleged to have violated JMU policies; weigh evidence to determine if policy was violated and, if applicable, assign appropriate educational outcomes.

Actively participate in weekly meetings pertaining to hearing cases.

Attend one SGA meeting each semester.

Assist the Assistant Director, Educational Programs in the creation, updating, and presenting of OSARP outreach and marketing materials.

Provide support to the Mentor Experience program as needed, including:

* Conducting intake and exit interview meetings with assigned students.

* Updating case management software with all required information in an accurate and timely manner.

* Maintaining regular communication with students and mentors for assigned cases in order to track and support student progress.

* Informing the supervising Graduate Assistant of any problematic students or cases in a timely manner.

Conduct research to assist with improving programs and trainings as needed.

Source, organize, design and share resources for programs as needed.

Provide administrative support for Educational Programs management as needed.

Assist the SGA and OSARP staff in the recruitment and hiring of Student Case Administrators for the upcoming year as needed.

Attend Staff Training prior to commencement of duties; participate in ongoing training and professional development including but not limited to Educational Programs Staff Meetings, All Staff Meetings, and additional professional development.

Assess professional progress and receive feedback through weekly or biweekly meetings with the Graduate Assistant supervisor and semesterly meetings with the Assistant Director of Educational Programs;
Participate in formal staff evaluation processes.

Maintain confidentiality and other legal requirements, including but not limited to:

* Responsible employee reporting to the Title IX Office (per JMU policy)

* Crime reporting as a Campus Security Authority…