Student Success Systems Coordinator

Working Title: Student Success Systems Coordinator

State Role

Title:

Information Technology Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Exempt:
Not Eligible for Overtime

College/Division: Student Academic Success

Department: 100756 - Student Success Analytics

Pay Band:5

Pay Rate:Maximum Starting

Specify Range or Amount: $68,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date:03/14/2026

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?

• Generous Leave:
  Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage:
  Access high-quality health insurance options that fit your needs.
• Retirement Options:
  Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being:
  Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program:
  Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

The Vice Provost’s office for Student Academic Success at James Madison University is accepting applications for a Student Success Systems Coordinator. This position reports to the Director of Student Success Analytics and supports the strategic vision of the Student Success Analytics team (SSA), which is designed to achieve the highest level of data maturity that maximizes success outcomes for all students.

This position represents a strategic partnership between Academic Affairs and Student Affairs to pursue a holistic approach to student success at JMU.

The Student Success Systems Coordinator will design and implement campaigns to foster student success, retention, and graduation. They will also support the student case management that happens through the Early Student Success System. The ideal candidate will have experience in academic advising and/or student retention campaigns and a commitment to student success. A working knowledge of databases and data analysis is needed in order to produce reports and assess the success of student success initiatives.

The Student Success Systems Coordinator is a member of the SSA, which provides day-to-day coordination and support of the Early Student Success System by acting on data-informed insights, collaborating with student success and retention partners on programming, and advocating for student empowerment and agency. The Student Success Systems Coordinator will collaborate with SAS team members and colleagues across JMU, but especially University Advising, Pre-Professional Health Advising, transfer student advising, faculty, Dean of Students, Orientation, Residence Life;
Academic Affairs and Student Affairs leadership.

Competitive applicants will be able to demonstrate how they have been successful in fast-paced, evolving, and dynamic university environments, using innovation and serving as a change-agent to support more sophisticated approaches to student success.

• Design and evaluate student success retention campaigns and initiatives for specific student populations for retention and engagement opportunities, such as undergraduate research, academic learning support, course sequence advising, etc.
• Create and share reports to track utilization and impact of services, analyze trends, and propose modifications to contribute to student success
• Collaborate with the SSA team…