CoachLink Coach

Job Title:

Coach Link
Department:
Student Life
Supervisor:
Dean of Faculty and Student Success
FLSA Classification:
Non-Exempt

Schedule:

Regular, 9 Month, PT, M-F

Job Summary: A Coach-Link coach is a professional mentor who is paired with an EMU student who needs an extra layer of support. Coach-Link coaches work with students toward their success at EMU: academically, physically, emotionally, and spiritually. They meet weekly, helping students navigate the challenges of higher education so the student can develop the skills and competencies to balance the demands required to persist and graduate.

Coach-Link provides personalized, one‑on‑one coaching and mentoring to support students in their college life and helps them think about and overcome personal barriers to success.

• Reaches out proactively and provides flexible weekly meeting arrangements with students, managing a caseload of approximately 15 students per semester.
• Facilitates one‑on‑one mentoring sessions to enhance educational development.
• Advises students on strategies for academic success, academic barriers, and available university support services.
• Uses active listening skills to allow students to determine content and pace of tutoring.
• Reports to the Dean of Students on plans and progress of Coach‑Link services.
• Establishes and maintains confidential Coach‑Link service records for students.
• Creates a professional and welcoming environment by modeling respect for students’ diverse cultures, language skills, and experiences.
• Participates in bi‑monthly meetings to collaborate with other Coach‑Link coaches and the program coordinator.
• Refers students to campus resources such as Counseling Center and Career Services as needed.
• Monitors and records student engagement in activities and high‑impact practices such as leadership, community service, internships, and undergraduate research.
• Assists with recruitment and transition events for prospective and current students, supporting campus partnerships in admissions, orientation, commencement, and related activities.
• Participates in selected training and professional development opportunities, including mandatory reporting, mental health training, Title IX, etc.

• Provide comprehensive advice and exercise wise judgment regarding students’ holistic emotional, academic, physical, and spiritual support.
• Maintain professional boundaries and utilize campus resources.
• Be direct yet kind and supportive of students.
• Provide direct instruction or assistance in the use of equipment, learning objects, and materials needed for student success.
• Respect confidentiality and communicate in accordance with FERPA regulations.
• Interpret and analyze information for effective decision making.
• Organize with strong attention to detail, accurately preparing and maintaining records and correspondence, administering tests, and coordinating information.
• Demonstrate excellent problem‑solving and conflict resolution skills.
• Take initiative, set goals, prioritize, and organize job tasks and workload to meet deadlines and communicate progress routinely.
• Think strategically, critically, and creatively.
• Use a PC and software such as Microsoft Office and Google Workspace.
• Operate office equipment such as copy machine, fax, phone, etc.
• Communicate effectively in writing and verbally with a wide variety of constituents.
• Build relationships that balance varying and sometimes conflicting interests of diverse stakeholders.
• Maintain confidential information and materials.
• Commit to high standards of customer service.
• Frequently work hours outside the normal schedule, such as evenings and weekends.

Bachelor’s degree in counseling, psychology, education, college student personnel, or related field and a minimum of two years of experience working with high school or college students, or an equivalent combination of experience, education, and training.

Regularly required to talk or hear; frequently required to sit and use hands and fingers; occasionally required to stand, walk, climb, or balance; must occasionally lift and/or move up to 10 pounds; requires close vision. The employee may occasionally travel to meetings and conferences off campus, including some overnight travel.

None