Team Member Weekend Availability
Listed on 2026-02-28
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Entertainment & Gaming
Customer Service Rep
Team Member - $14/hour - Weekend Availability Required
Job Category: Floor Staff - Theatre
Requisition Number: TEAMM
037880
Posted:
February 17, 2026
Part-Time
Showing 1 location
0735 Harrisonburg 14
Harrisonburg Stadium 14
381 University Blvd
Harrisonburg, VA 22801, USA
Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies;
including
- Regular and consistent attendance
- Handling of emergency situations when called upon to do so
- General cleaning duties
- Compliance with our company dress code
For each position include, but are not limited to, the following:
Box Office- Operating POS system, including the proper handling and responsibility for the accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
- Upselling / suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
- Promoting the Regal Crown Club program
- Ensuring tickets are sold in accordance with the MPAA rating system and company policy
- Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy
- Operating POS system, including the proper handling and responsibility for the accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
- Promoting the Regal Crown Club program
- Operating, preparing and cleaning all concession related equipment
- Complying with all local, state and federal food safety laws
- Abiding by all federal and state laws with regards to breaks and/or meal periods
- Ensuring required alcohol certification and training are current where applicable
- If the theatre sells alcohol, any assigned duties that include selling/serving alcohol requires the employee to be of legal age and have current certifications
- Reading and understanding training materials covering sexual harassment and discrimination
- Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
- Inspecting backpacks and packages when applicable
- Managing crowd control and assisting guests in finding seats in auditoriums when necessary
- Enforcement of MPAA rating system
- Conducting in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment within the auditoriums
- Reporting to management any problems, discrepancies or unusual situations that arise at the theatre
- Performing in‑auditorium concession auxiliary sales as directed by management
- Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
- Monitoring the cleanliness and operation of theatre vending equipment
- Assisting with all opening and closing duties as assigned by management
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/ExperienceCompletion of cast certification program as a cast member and as box office cashier or progress towards completion required.
If the theatre sells alcohol and your assigned duties will include selling/serving alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
Language AbilityPossess good public speaking, listen effectively and respond clearly and directly.
Math AbilityPerform calculations…
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