Emergency Communications Officer II

Job Title

911 Emergency Communications Officer II

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) is currently seeking experienced 911 Emergency Communications Officer IIs to make a real difference, where every call is an opportunity to save lives and have a positive impact on the communities and public safety partners we serve! Interested candidates are encouraged to apply today for consideration.

The Emergency Communications Officer (ECO) II role is a full-time position with benefits and a preferred hiring range of $23.57 - $25.33 per hour (equivalent to $49,025 - $52,686 annually); however, an exact salary will be determined based upon the selected candidate's qualifications and in compliance with City policy.

As an ECO II, your duties will encompass a wide array of responsibilities, including receiving, classifying, processing, and dispatching emergency service calls. For non-emergency service calls, you'll be responsible for receiving, recording, and forwarding them appropriately. Maintaining and preparing computerized and other records and files is also a key aspect of the job. A full list of essential functions and the ideal candidates' knowledge, skills, and abilities is available in the class specification for this position.

Education and Experience:

• High school diploma or GED and moderate (1-3 years) experience in the field of public safety communications, or an equivalent combination of education and experience.
• Experience in a multi-disciplinary emergency communications center.
• Released on at least two specialties (call taking, law enforcement dispatching, or fire and rescue dispatching) in a multi-disciplinary emergency communications center.
• Possession of or the ability to acquire the following within the timelines specified:
• VCIN Level B Operator (within 3 months)
• DCJS Basic Communicator Certification (within 12 months)
• Powerphone Total Response Certification (within 3 months)
• CPR (within 3 months)
• Any employee of the HRECC may be called upon to work over the scheduled shift or hours, as needed.
• to view the physical requirements of this position.

Pre-Employment Screenings:

• Typing Test per National Emergency Number Association (NENA) Standards;
• Industry-Specific Post-Offer Physical Exam, including Audiometry Add-On Exam;
• DMV Driving History Query;
• Drug Screen;
• Psychological Evaluation;
• Criminal Background Investigation, including VCIN Fingerprinting & Security Test.

HRECC employees are subject to random drug/alcohol screenings.

To Apply: In order to be considered, all candidates must submit a complete City of Harrisonburg online employment application, including previous work experience and education history. Incomplete applications will not be accepted. This position may close at any time after 10 calendar days. (posted 06/17/2026) There are two additional documents (the Personal History Statement and Authorization for Release of Personal Information) required for consideration that have been built into the online employment application via the supplemental questionnaire.

You may view the instructions page here for the supplemental questionnaire. (Download PDF reader) Once you submit your complete online employment application, you will have satisfied this requirement.

The City provides an excellent benefits package including health insurance, retirement (VRS & Mission Square), life insurance, paid leave and 15.5 holidays. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability or veteran status. The City of Harrisonburg is an Equal Opportunity Employer.