Educational Technology Analyst

Job Title

Educational Technology Analyst

Information Technology

Associate Director of User Services

Non-Exempt

Regular, 12 mo., FT, M-F 8am-5pm

Under the supervision of the Associate Director of User Services, is responsible for supporting all aspects of education technology.

• Windows OS, Mac OS, Chrome OS, and iOS used in an enterprise environment
• Microsoft Office as used in an enterprise environment
• Firefox, Chrome, Edge, and Safari
• Google Workspace for Education Approved by Human Resources 05.01.23
• Classroom Technology (projectors, Extron control systems, document cameras, webcams, microphones)

• Install, maintain, and support classroom technology.
• Provide backup as needed for campus AV events.
• Training, support, and documentation for Moodle, Teams, and Panopto.
• Assist with Helpdesk Operations.

• Relate well to users of varying technical proficiency.
• Work and collaborate in a team environment.
• Demonstrate good judgment in decision-making and planning.
• Balance multiple competing requests in a fast-paced environment.
• Respond to user requests efficiently and effectively.
• Communicate well in speech and writing.
• Troubleshoot and resolve problems.
• Document and monitor educational tech procedures and processes.
• Flexibility to work some weekend and evening hours.

Bachelor's degree in information systems, computer science, or similar field; or equivalent work experience. Certifications welcomed.

2-3 years of experience in technical computer-related positions, demonstrating the ability to understand hardware management at a detailed technical level that allows enterprise planning. This person must demonstrate the ability to learn new technical environments and have excellent problem-diagnosis and resolution skills.

Moderate physical work, such as carrying equipment (50 lbs) and working on ladders. Manual dexterity for working with computer components.