Business Systems Analyst

ABOUT INTERCHANGE

Inter Change Group is a third-party logistics (3PL) provider based in Virginia’s Shenandoah Valley (Mt. Crawford / Harrisonburg), offering warehousing, logistics, and development services across both temperature-controlled (cold) and dry storage environments. Our operations run on the Blue Yonder Warehouse Management System (WMS), and our technology team partners closely with warehouse operations to keep products moving safely, accurately, and efficiently for a diverse base of customers — living out our promise of “Our Expertise.

Your Value.”

Inter Change Group is seeking a Business Systems Analyst to serve as the primary Blue Yonder Warehouse Management System (WMS) resource supporting cold and dry storage operations. Acting as the key liaison between IT and warehouse operations, you will configure, support, optimize, and extend the WMS so that it consistently meets the needs of a fast-paced, multi-client 3PL environment. This hands‑on, individual-contributor role pairs deep Blue Yonder configuration and development (MOCA/SQL, Lext Edit) with day‑to‑day partnership alongside operations leadership — translating floor-level needs into reliable, scalable system solutions while mentoring other members of the team.

Reports To: Business Systems Manager

Department: Information Technology – Business Systems

Location: Harrisonburg, VA – Remote options

Schedule: Monday–Friday; occasional weekends/holidays for project work; participates in after‑hours/on‑call rotation

Employment Type: Full-Time – Exempt (Salaried)

Serve as the primary liaison between warehouse operations and IT, partnering with operations leadership, supervisors, and floor teams to understand needs and translate them into effective WMS solutions.

Gather operational and functional requirements; develop and document functional designs and recommended solutions.

Act as a subject‑matter expert and escalation point for WMS questions across cold and dry storage operations.

Build and maintain positive, productive relationships with external vendors and Blue Yonder support.

Configure, maintain, and optimize the Blue Yonder WMS so it is properly supported and aligned to business processes across temperature‑controlled and dry facilities.

Analyze, troubleshoot, and resolve issues involving system configuration, integrations, MOCA/SQL queries, and overall system performance.

Write and tune SQL and MOCA commands; use Lext Edit and interpret Blue Yonder trace files to diagnose and resolve issues.

Apply expert knowledge of WMS data structures, master data, and their dependencies to safeguard data integrity.

Identify opportunities for automation and systemic enhancements by leveraging WMS capabilities.

Develop and implement enhancements and software work requests within agreed‑upon schedule and quality expectations.

Unit test custom development and collaborate with Quality Assurance resources on test execution.

Adhere to change‑management protocols; create and maintain documentation and knowledge‑base articles.

Manage and balance multiple priorities in a fast‑changing environment.

Coach and mentor other team members on WMS functionality and best practices.

Demonstrate a desire for continuous learning and stay current with Blue Yonder features and supply‑chain technology trends.

4+ years of experience configuring, implementing, or developing in Blue Yonder WMS (formerly JDA / Red Prairie).

Experience with Blue Yonder WMS version 2019 or higher.

Proficiency in SQL, including writing MOCA commands in a Blue Yonder WMS context.

Strong data analysis and root‑cause analysis skills.

Ability to design flexible, scalable solutions that meet current and future requirements.

Bachelor’s degree in Information Systems, Computer Science, or a related field — or equivalent work experience.

Excellent written and verbal communication skills, with the ability to work directly with warehouse operations.

Proficiency with Windows operating systems and Microsoft Office (Excel, Visio).

Self‑managed and…