Geek Squad Agent; Retail Store

Overview

As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We’ll provide the training and resources you need to assess customers’ needs, perform basic services and partner with other agents as needed on more complex repairs.

If family and friends come to you with their tech questions, this might be the perfect role for you.

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

• 3 months of experience working in retail or customer service (minimum)
• Ability to work a flexible schedule, including holidays, nights and weekends
• Preferred qualifications:
  
  passion for technology and desire to solve problems
• Ability to adapt and learn new skills in a fast-paced industry

We’re committed to helping our people thrive at work and t Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being
• Leaves of absence (LOA) and potential pay sources to employees based on eligibility; details vary by location, employment status, and regulations
• Paid time off (vacation or PTO) for eligible employees based on location and status
• Incentive pay for eligible roles where market norms apply

For more information about benefits, LOA and paid time off, please refer to the Benefits Guide.

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. We’re committed to supporting our employees and providing a place where you can bring your full, authentic self to work now and into the future.

Tomorrow works here.™

Best Buy is an equal opportunity employer.