Client Services Representative; Part-Time

Client Services Representative (Part-Time)

About Rockingham Harrisonburg SPCA

Since 1973, the RHSPCA has been providing compassionate animal care to help pets and people live happier, healthier lives. We offer a full range of services, including adoption options for companion pets and barn cats so that local animals can live better lives in the spaces that suit them best. We also work with a vast network of volunteers who help us care for animals in our shelter and individuals willing to foster pets in their homes.

In addition to our pet matchmaking services, we partner with community members to help manage the outdoor cat population through our Community Cat Program . Across all of these services is our commitment to providing the resources and tools our community needs to improve animal welfare.

Client Services Representative

Client Services

Client Services Manager

Under direct responsibility of the Client Services Manager, the Client Services Representative is responsible for the daily tasks and functions as they relate to the job responsibilities outlined below. The team is responsible for delivering courteous, informative and helpful service to Clients of RHSPCA; performing intakes and outcomes; contributing towards departmental goals; and implementing best shelter practices to maximize the impact of RHSPCA’s lifesaving efforts.

This position is expected to work onsite in Harrisonburg, VA. There is no remote work offered for this position.

• RHSPCA is seeking a progressive, quick thinking, dynamic individual who brings animal handling and people skills along with passion, commitment and enthusiasm for our mission and accountability for their work.
• Non-judgmental, welcoming and empathetic.
• Background in customer service.
• Live within 20 miles of the shelter.
• Comfortable handing animals, including deceased animals for cremation services.
• Comfortable handling pets and people in stressful situations.
• Understanding of euthanasia.
• Demonstrates approachability when dealing with the public. Experience of interacting with the public (customer service) preferred.
• Demonstrates ability to create and encourage a positive work environment.
• Accurate, appropriate, clear, and concise written and verbal communication skills. Strong listening skills.
• Ability to make sound judgments and work independently in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Must have proficiency with Microsoft Office, Google email, Google calendar, Google documents. Comfortable learning new software programs and using online information systems.
• Ability to professionally advocate RHSPCA position on issues.
• Proven organizational skills and attention to detail.
• Valid driver's license with access to transportation to drive on organization business.
• Bilingualism is strongly preferred.

• Perform duties in a manner which encourages attainment of RHPCA goals.
• Work courteously and cooperatively with the staff, volunteers, fosters, adopters, partners, and donors to ensure that all RHSPCA policies and procedures are followed, and new ones implemented successfully.
• Ensure quality care and humane treatment for the animals owned by the RHSPCA.
• Maintain confidentiality regarding client information and other sensitive shelter operations.
• Participates in meetings with other staff members and shares ideas and suggestions designed to improve working conditions, welfare of pets and the organization.
• Graciously accept and solicit monetary and in-kind donations.
• Maintain the ability to follow policies and procedures.
• Maintain throughout the day a clean and inviting working environment that ensures a positive client experience. Responsibilities include, however not limited to, emptying trash, sweeping, mopping, window cleaning of all public areas and intake rooms, putting away and logging in donated items.

• Assist with maintaining accurate paperwork including but not limited to medical records, intakes, outcomes, and euthanasia including both manual and electronic record keeping.
• Maintain throughout the day, RHSPCA…