Quality Manager

Job Status: Full-time (On-site) - Harrisonburg, Virginia

Job Type: Salaried

Schedule: Monday - Friday

Dextera Corporation, a Federal Government Contractor industry leader, is seeking a Quality Manager to join our Team in Harrisonburg, VA. The Quality Manager shall be onsite at the requested office location at USCIS National Records Center (NRC) or USCIS Harrisonburg File Storage Facility (HBG FSF), as appropriate, and be responsible for all Quality activities within task areas. The Quality Manager will lead a team of quality auditors and tutors to perform all audit and training functions.

Position Responsibilities:

• Responds to NRC meeting requests within allotted 2 hour time period.
• Develops complex statistical analysis, cost estimates, and analytical reports.
• Coordinates project activities with Contractor and Government representatives, conduct fact finding for special projects
• Responds to Government inquiries, and present oral briefings to management officials.
• Prepares SOPs and revisions.
• Communicates with Government client; informs of significant issues, responds and takes corrective action to identified issues.
• Identifies and recommends new approaches to improve quality, cost and process inefficiencies.
• Verifies that all pages of every file are prepared, scanned, and all documents are indexed correctly.
• Verifies that Metadata is complete and correct for every file.
• Corrects defective products prior to creating batches of A-files available for the Quality Assurance (QA) process.
• Notifies the COR of any error trends.
• Maintains the original left side of the file and right side of the file separate and place back into the file folder. Does not reassemble files after QC is complete.
• Verifies and prepares routine requests for ingestion into EDMS in three business days from the receipt of the file in the unit.
• Verifies all scanning processes for Priority (expedited) requests and prepares them for ingestion into EDMS within two business days from the receipt of the file.
• Stages files for the QA process.
• Other duties as assigned.

Position Requirements:

• U.S. Citizen
• Bachelor's Degree in one of the following disciplines is required: program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
• Must possess a Six Sigma Black Belt Certification or as certified by the American Society for Quality, (ASQ).
• Must have a minimum of three (3) years of experience in managing quality control operations.
• Must have demonstrated experience in preparing and monitoring internal procedures for adherence to Government regulations and policies, and coordinating operational and administrative actions.
• Ability to meet deadlines and coordinate the planning and implementation of project activities and resources using demonstrated flexibility, adaptability, and problem-solving abilities.
• Must have experience using MS Excel and proficiency using MS Word and Outlook.
• Must have experience preparing complex statistical and analytical reports.
• Project Management Professional (PMP) certification is desired.
• The position requires a government security clearance. Must be able to pass a government background investigation and obtain a security clearance.

Dextera Corporation fosters a diverse work environment and provides equal employment opportunities (EEO) for all employees and applicants for employment.

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