Retail Store Lead Supervisor

Massanutten Resort

Job Summary

The Retail Store Supervisor's role is to provide excellent customer service while professionally directing daily operations of assigned store including training staff members and overseeing store operation and processes strictly defined for the Retail Department. Protects employees and customers by providing a safe and clean store environment. Maintains all store related paperwork including accurate daily, weekly and monthly reports. Oversees store inventory levels and reports merchandise needs to Retail Assistant Operations Manager and Inventory Control Specialist.

Creates dynamic visual displays that highlight the store merchandise as well as the resort atmosphere and brand.

Required

• 2+ years for supervisor experience in a retail or hospitality setting
• Computer experience including Microsoft Office and POS systems
• Excellent guest service skills
• Excellent cash handling skills
• Serve Safe or similar food management certification within 30 days of hire
• Must be at least 21
• Valid driver's license and approved driving record (provide upon request)

Typical Schedule

Days:

Varies including weekends and holidays

Hours:

Varies including nights

Core Responsibilities

• Direct daily operations of assigned retail location, including merchandising, inventory, and product orders
• Train, mentor, and motivate Retail Shift Supervisors and Associates
• Ensure compliance with Retail Department procedures and safety standards
• Maintain accurate daily, weekly, and monthly reports and store documentation
• Create compelling visual displays that showcase merchandise and enhance the resort atmosphere
• Analyze sales data and trends to optimize performance and provide actionable feedback
• Perform duties of Retail Cashier, Shift Supervisor, and Inventory Control Specialist as needed
• Serve as a liaison between front-line staff and upper management
• Monitor team development and lead cross-training initiatives

For more information, contact Gabriel Diaz at .

Equal Opportunity Employer
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