Inside Sales​/Counter Salesperson

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we'd like you to join our team as an Inside Sales/Counter Salesperson.

Inside Sales Responsibilities

* Meet or exceed the sales targets established by your Manager.

* Work with PCM to establish revenue and margin targets.

* Accurately process Sales Orders and Bids generated through telephone sales transactions.

* Assist customers who pick up their order at our Profit Center.

* Find innovative ways to grow sales with existing customers and become their trusted advisor.

* Generate sales leads that develop into new customers.

* Identify opportunities for value-added services and articulate our solutions.

* Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, follow up to ensure resolution and customer satisfaction.

* Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

* Successfully complete required safety and compliance training programs as assigned.

* Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Counter Sales Responsibilites

* Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.

* Accurately process and fill Sales Orders generated at the sales counter.

* Attract and retain customers.

* Work with the PCM to establish revenue and margin targets.

* Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.

* Provide customers with reliable information regarding product specifications, pricing, and availability.

* Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.

* Ensure security and control is upheld at this primary point of customer contact.

* Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.

* Process cash sale returns and refund paperwork in accordance with Company policy and procedure.

* Inform supervisor of inventory levels or stock depletions that could impact customer service levels.

* Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

Basic Qualifications

* 1 year of experience in customer service or inside sales & Counter Sales contractor sales preferred.

* Knowledge of products sold in the Profit Center preferred

Skills

* Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.

* Outstanding customer service, telephone/verbal communication, and generous listening skills.

* Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell. If driving is a requirement for this position, paste the related driver qualifications below.

* Build influential relationships and trust with customers and vendors through open and interactive communication.

* Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, ask for the order and close the sale.

* Able to build positive working relationships and inspire teamwork with co-workers.

* Able to learn and operate the computer related systems used to process orders.

* Able to learn to operate warehouse material-handling equipment.

* Read, write, speak, and understand English.

* Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.