Transportation Assistant

Description

Department: Transportation
Community: Sunnyside – Harrisonburg
Reports To: Residential Living Director
FLSA: Non-Exempt

Schedule: Monday–Friday, rotating daylight shifts; start times between 7:00–9:00 AM and end times between 3:30–6:00 PM. Starting pay will vary based on job-related skills, experience, and qualifications

The Transportation Assistant is responsible for providing safe, dependable, and timely transportation for residents on and off campus, as well as assisting with campus mail distribution. This position provides professional, hospitality-focused service to residents, families, guests, and team members while supporting Sunnyside’s mission of Inspiring a Spirit of Community and Well-Being
.

Sunnyside Communities’ staff are true professionals who SHINE in everything they do:

• Service before Self
• Hospitality with Heart
• Inspiring Excellence in Each Other
• Nothing Less than the Best
• Enjoy Your Journey

• High school diploma or GED preferred.
• Basic reading, writing, and math skills.
• Proficiency in operating a personal computer and general office equipment.
• Ability to accurately process information, make appropriate decisions, and take effective action based on available information.
• Valid Virginia driver’s license and ability to meet driver eligibility requirements in accordance with Sunnyside policy HR069.
• Commercial Driver’s License (CDL) preferred.
• CPR and First Aid certification, or ability to obtain certification.
• Ability to handle confidential information and maintain its integrity.
• Strong customer service skills with a hospitality-focused approach when engaging with residents, families, and team members.

• Transport residents and passengers to scheduled medical appointments and other destinations as needed.
• Safely operate all Sunnyside vehicles, including wheelchair buses, vans, and passenger vehicles.
• Follow all applicable driving laws and organizational road safety procedures.
• Provide timely campus shuttle services while adhering to designated schedules.
• Transport residents to various locations, including shopping trips, and maintain accountability for all passengers.
• Assist with resident shopping when needed, responsibly managing allotted funds and submitting receipts to the appropriate personnel in a timely manner.
• Respond to medical emergencies calmly and professionally during transport.
• Maintain a professional representation of Sunnyside at all times.
• Follow vehicle accident policy RS.047 promptly if involved in an accident.
• Perform weekly vehicle inspections in accordance with department checklists and submit work orders as needed.
• Communicate with the Transportation Scheduler regarding appointments to ensure efficient scheduling and minimize delays.
• Perform bank-related duties, ensuring accurate handling of money and receipts.
• Sort and distribute incoming mail and newspapers.
• Coordinate and schedule medical appointments for residents as needed.
• Provide coverage for the front desk/lobby as needed.
• Provide gate coverage for breaks, lunches, and open shifts as required.
• Perform other duties as assigned.

• Adhere to all company policies and procedures and serve as a positive role model for others.
• Attend and complete all required in‑services, training sessions, and meetings.
• Meet all training requirements in accordance with federal, state, and organizational regulations.
• Demonstrate a commitment to safety by following all safety rules and guidelines, maintaining good housekeeping practices, properly caring for equipment, and performing duties in a safe and responsible manner.
• Maintain dependable attendance, reliability, and punctuality.
• Demonstrate initiative within the scope of responsibilities by working independently when appropriate, seeking clarification when needed, correcting errors, requesting assistance in a timely manner, and responding calmly to unexpected situations.
• Commit to delivering quality service through continuous improvement, attention to detail, and learning from mistakes to reduce errors and enhance customer satisfaction.
• Understand and respond to resident and customer needs with timely,…