Customer Service Representative

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products.

Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

This position is responsible for supporting the end-to-end supply chain activities of the manufacturing site from purchase order creation, receipt and shipping finished product. Ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution for external and internal customers.

• Assist customers with product questions, ordering, order tracking
• Enter orders into system for billing and delivery
• Coordinate delivery schedules with dispatch
• Issue credits or debits accurately when applicable
• Assist with physical inventory counts
• Answer incoming calls
• Take sales orders from sales representatives and customers by phone and email
• Assist walk-in counter customers and drivers
• Facilitate new accounts and credit approvals
• Categorize, scan and maintain shipment ticket copies for audit purposes and file all customer records
• Print and distribute e‑mailed customer purchase orders

Purchase Order Creation and system maintenance

Purchase Order delivery receipt verification and data entry (receiving)

Weekly audit of all raw material delivery receipts vs. trucking records

Update shipping tickets with appointment information

Order office and printing supplies

Use purchasing card for payment of invoices below threshold

Collaborate with other departments to ensure excellent customer satisfaction

Other duties and responsibilities as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.

• High School Diploma or GED equivalent
• Basic math skills
• Experience working in a technical or industrial organization, providing customer service and inside sales support is preferred
• Detail oriented and excellent organizational and multitasking skills
• Ability to work efficiently and effectively under pressure with simultaneous deadlines
• Ability to think on your feet, by assessing, planning and strategic troubleshooting
• Self‑motivated and driven professional
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
• Bending and some lifting up to 30 lbs.
• Ability to work indoors in a climate controlled environment. Occasionally outdoors in various weather conditions
• Communicate effectively, both verbally and in writing

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.