Client Support

Schedules Available

Monday through Thursday, 11:30am - 10:00pm

Employment Type: Full-time

Schedules Available Monday through Thursday, 11:30am - 10:00pm

Friday through Sunday, 7:30am - 8:00pm

Work Arrangement: On-site

Work Environment: Residential treatment facility serving female clients

Travel: Rare, except for approved client transportation as needed

Isaiah House is a faith-based, Christ-centered nonprofit organization. Employees are expected to conduct themselves in a manner consistent with our mission, values, workplace policies, and standards of conduct.

The Client Support position is essential to Isaiah House’s ability to provide clients with a secure, consistent, and encouraging treatment environment.

This position supports day-to-day residential operations by guiding clients through established routines, reinforcing program guidelines, and helping clients remain engaged in available services. Through dependable communication, active supervision, and consistent follow-up, Client Support employees contribute to client well-being, effective team coordination, and a positive treatment experience.

This position provides direct, on-site support in a residential treatment facility serving female clients. Employees are expected to maintain professional boundaries, protect confidential information, respect client privacy, promote safety, and consistently apply trauma-informed care practices.

• Promote consistency and accountability by helping clients follow established schedules, program expectations, and daily routines.
• Observe client whereabouts, behavior, and overall safety while reinforcing facility rules and program guidelines.
• Coordinate with Program and Medical team members to address client needs and support effective facility operations.
• Transport clients to appointments, admissions, discharges, and other authorized destinations as required.
• Complete required forms, logs, reports, and shift documentation accurately and within established time frames.
• Conduct routine facility checks and promptly respond to safety concerns, emergencies, or changes in client behavior.
• Communicate relevant client information and shift updates to appropriate team members while maintaining confidentiality.
• Support clients in a professional, respectful, and trauma-informed manner.

This description is not intended to contain every responsibility that may be assigned. Duties may be reasonably modified based on organizational, facility, and program needs.

• Valid Kentucky driver’s license.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to manage conflict and respond appropriately to challenging or emotionally sensitive situations.
• Ability to understand and follow organizational policies, procedures, safety requirements, and program standards.
• Ability to work effectively both independently and as part of a client-centered team.
• Ability to maintain professional boundaries and protect confidential client information.
• Ability to reliably work the assigned Friday-through-Sunday schedule.

• High school diploma or equivalent.
• Familiarity with substance use disorder treatment, behavioral health services, or residential treatment environments.
• Previous experience providing direct client support, residential services, or human services.

• Ability to perform the essential functions of the position, with or without reasonable accommodation.
• Ability to stand, walk, sit, and move throughout the facility for prolonged periods.
• Ability to observe client activity and respond promptly to safety concerns or emergency situations.
• Ability to operate a motor vehicle and…