Front Office Manager

Front Office Manager (Maternity Cover) – The Crown Hotel Harrogate

The FO Manager at The Crown Hotel Harrogatewill oversee the performance, standards, and commercial success of the FO department at the hotel, overseeing the Reception, and Nights Team, and supporting the Reservations and Sales Teams.

Reporting to the Operations Manager, the FO Manager is responsible for the overall operational leadership of the front office.

You will provide direction, coaching, and support to the team,ensuring consistency, profitability, and exceptional guest experiences across all services.

This is a highly visible, hands‑on leadership role, balancing strategic oversight with a strong presence on the floor.

The role is to cover Maternity Leave and is on a Fixed Term basis. Other opportunities may present at the conclusion of the contract but are not guaranteed.

• Oversee the day-to-day FO operations across all services
• Ensure consistently high standards of service, quality, and presentation
• Maintain a strong floor presence during key services and events
• Ensure all brand, health & safety, and licensing standards are fully met

• Support Managers with training & development of all team members
• Support managers with recruitment, performance management, and succession planning
• Foster a positive, engaged, and high-performing team culture
• Set clear expectations and hold teams accountable to service excellence

• Drive revenue growth, cost control, and profitability
• Monitor payroll, margins, stock control, and forecasting
• Analyse performance data and implement continuous improvements

• Ensure every guest interaction reflects warm, confident, and professional hospitality
• Actively manage guest feedback, complaints, and service recovery
• Continuously seek ways to enhance the guest journey across the hotel, including pre- and post-stay

• Work closely with the Sales, Hotel Operations, and Senior Leadership teams
• Ensure seamless communication between departments for events, groups, and peak trading periods
• Support pre-event planning and key client meetings where required

We hire for attitude and potential, supported by experience. Ideally, you’ll bring:

• Proven experience in a leadership role within a hotel
• A passion for delivering standout guest experiences
• Excellent commercial awareness and financial acumen
• Calm, confident leadership style with the ability to inspire and motivate
• Strong organisational skills and the ability to prioritise in a fast‑paced environment
• A hands‑on approach with strategic thinking
• Eligible to work in the UK

• RBH discounts on hotel stays for you, family, and friends.
• leave – enjoy an extra day off on your special day.
• Free meals on duty – saving you over £1,000 per year.
• Discounts on high street brands, cinemas, supermarkets, and more.
• Team social events and a supportive, dynamic team culture.
• Clear career progression and development opportunities through RBH Hospitality Management.
• Access to the Employee Assistance Programme for wellness and counselling support.

You’ll be joining a hotel wheredesign, food, culture, and events intersect, and where your leadership will have real influence. With RBH Hospitality Management ranked among theTop 30 Best Places to Work in Hospitality,this is a chance to grow your career while shaping one of Harrogate's most exciting hotels, with an imminent refurbishment programme and a team hungry for success.